Leather & More — Local services in Hickory

We were excited when we ordered our furniture from them. We had gone through several times and really had to decide what we were really wanting to do with the selection process for style and color. But the staff worked with and helped to make our selection easier.

There were some extremely long lead times as we made the purchase in January of 2022. After many calls and delays we finally were going to get our furniture in October. 6 to 8 months turned into 10. When it finally arrived I wasn’t impressed with the quality. Seams on the couch didn’t align with the cushions. 2” off on on side and 1” off on the other The couch cushions are different widths and can’t be interchanged by design (which was expected) but not the varying widths. The ottomans for the chairs were different heights, mostly noticeable when set side by side in front of couch. The two matching chairs have different angles on the backs so they feel quite different when you sit in them. The feet on the couch, chairs and ottomans are all different sizes at the bottoms so they look inconsistent and shoddily made.

We really like the products displayed in the store but we’re not as satisfied with what we received. After the furniture was placed and we noticed the various issues I called the store and never received a call back about any of the issues left messages tried to reach the store owner. Never got resolution. There was no way I could even go back to that store after the owner wouldn’t get back to us. They really hyped up their quality product and service but didn’t stand behind it. I could have bought just as high quality or better elsewhere for much less money and quicker delivery. This was to be our final purchase as far as living room furniture. We thought we would just love the product. It turns out it just something we have to live with. Thanks...

The most unprofessional sales person I have ever dealt with. Ryan Osbourne is a game show host. We purchased our couch in February 2021and it was delivered in September 2021. The couch came in 3 sections with one section being damaged. I called Ryan and advised while the delivery guys were here. He advised me to send the damaged section back and keep the other 2 sections. I did that. I was told it would take 4 to 6 weeks to get this repaired and shipped back to us. This was on 9/18/21 and it is now November 6 2021 and we still do not have our section of the couch back. I have called Ryan numerous times only to be told that it is basically out of his hands. I went to the store to speak with Ryan on November 5th and he basically made a phone call and said that the piece that needed to be replaced would be sent to the delivery company Star Delivery on November 19. The couch is paid in full and all I get is the run around about this matter. All Ryan does is blame everyone else instead of taking responsiblity for this and following up with us regarding the resolution of this matter. Not once has he followed up with us to let us know what is going on with the status. We had to pay the couch in full in August and still only have 2/3 of a couch. Never again would I purchase anything from this company. This company takes your money and then does not deliver the product. DO NOT PURCHASE ANYTING FROM THIS COMPANY AND DO NOT TRUST RYAN OSBOURNE THEIR...

On a whim, we visited Leathers and More just to see what they had to offer since we knew of another furniture store that would have a wide variety and whom we had worked with before. When we walked in we found a large selection and were approached by a young woman named Suzy Anderson who asked if she could assist us. We told her we just wanted to look and continued through the store. We had stopped at a sofa we liked and Suzy again asked if she could help us. We asked a few questions, were surprised by the reasonable prices, and asked to customize the sofa. Suzy answered all are questions, helped us find a leather color sample that would work and wrote up the order. Due to Covid we knew furniture orders were going to take time, however, we were surprised that our lovely loveseat came in just 6 months. Not only did the company quickly respond to all our questions, but their attention to detail and follow-up were amazing in this day and age. Everyone from Suzy, the office personnel, the furniture makers, and shipping company's delivery men were friendly, professional and caring. Thank you for the...