FRAME — Local services in Highland Park

I just went into the store on Black Friday. I went in to try on a pair of boots. I wasn’t greeted or helped. In fact, the sales associate, a young girl, was standing on her phone with such a sour face. I took it upon myself to take the shoes I wanted to try off the display and try them on. She clearly saw I needed help, but I wasn’t offered help. After trying on the shoes by helping myself, they didn’t work out. Instead of asking if I needed a different size she simply said “are you done with these?” To put it simply, this chick was a major b**. I am appalled at how poor the customer service was, or should I say the complete lack of customer service. A simple hello and can I help you would’ve sufficed. Glad I didn’t give this...

I was visiting from Chicago and had such a lovely experience during my time in Frame. The associates in this store are so kind and helpful. I love the quality of frames product and wish they would open one in Chicago! Highly recommend this location for the...

the associates at this boutique are so warm and helpful for in store and over the phone purchases and even the extremely rare exchange. the layout so you can see options clearly without having to dig is also...