Metro by T-Mobile — Local services in Highland Park

Good store except every time i purchase a phone from them they set it up and i have none of the information( password or zipcode) which leaves me going to a corporate store because they have forgotten it themselves. Very inconvenient. Also the phone stays busy. Can not reach anyone unless i go in and i moved across town. I think they should ask what people want as THEIR own password and use the customers actual zipcode of their home. Because now im stuck going out of town and my son is without his phone. This makes me very uncomfortable and as much as i like the store atmosphere i have to not go back. So when setting up a new phone PLEASE MAKE SURE THEY GIVE YOU...

Ask for your receipt with the list of purchases and not just the card receipt. I paid $120 for a phone that was supposed to be $20 for a new line. $60 for the plan...okay. $20 for the phone...okay. $20 for activation...?...but $20 in tax for a $20 phone!? I received a text thanking me for paying $66 and that amonut would be my next bill due. Where did that money really go because metro didn't get the $120? This store received $54 of the $120. I found out they did add insurance as well without my permission, which made my bill go up from the initial $60 plan. I don't care how little the amount it is bad business to...

Never Buy Anything From This Metro PCS Store they sale their customers cell phone accessories that doesn't work & over charge the customers for cell phone accessories that DOESN'T WORK AT ALL AFTER THE CUSTOMER HAS PURCHASED THE ITEM & When You RETURN THE ITEM WITH YOUR RECEIPT THEY REFUSE TO GIVE YOU BACK YOUR MONEY THEY REPLACE THE PHONE ACCESSORIES WITH ANOTHER NONE WORKING ACCESSORIES. PLEASE DON'T BE A VICTIM AT THIS STORE & GET RIPPED OFF THEY SALE CELL PHONE ACCESSORIES THAT DOESN'T WORK AT ALL & REFUSE TO REFUND YOUR MONEY THIS...