Jared Jewelers — Local services in Hillsboro

Update: After giving an initial 1-star review because of the below experience, David reached out and took the time and effort to help me come up with a satisfactory solution. I especially appreciated that he asked me what I would prefer as an outcome instead of just jumping in with what was going to be easiest for the store. I felt like he really listened and was empathetic towards the situation. Thank you David for turning this experience into a more positive one.

In June 2021 my husband purchased from Jared a lovely tanzanite bracelet for me as an anniversary gift. For several years prior, I had been daily wearing a different bracelet (also an anniversary gift) but it became lost as it rolled off my wrist while removing a piece of clothing. Unfortunately by the time I had realized the bracelet was gone, even after trying to retrace my steps, I never could find it. The original bracelet had meant so much to me and I had been so disappointed to lose it, so it was especially sweet to receive this beautiful new bracelet as a replacement. However, because of having lost my previous bracelet due to it being just large enough to roll off my wrist with a little pressure, it was very important to me to not wear this one until it was properly sized. Nevertheless, due to the pandemic and not going out much, I set the bracelet aside until the day I could get it shortened. This day finally came yesterday, but alas, after speaking with the saleswoman in your store, she said it would be over $300 to have this particular piece shortened (due to the nature of tanzanite, the modification would be more involved). She and I agreed that this didn't make a lot of sense based on the original purchase price of $500. She also gave me an option of purchasing $115 protection plan that would cover the cost of getting the bracelet shortened. This was certainly a better deal, but again seemed a bit expensive relative to the cost of the bracelet. While waiting to speak with someone when I first walked in, I noticed that the same bracelet is still being sold, so I asked if I could at least exchange it for something else. It had never been worn and was in pristine condition, but she said because it had been over 30 days, they could not do the exchange.

My issue is not with the lovely woman who I spoke with, Dede. However I do believe more could have been done to help me without the added costs, which do seem exorbitant in this case; especially because my husband never would have purchased this particular piece if he had known the extra costs involved or had been properly educated. Unfortunately the client education and customer service in this situation really have fallen short, and I am hoping that someone who is able could help us come to a solution that honors the integrity of your business and makes us feel that we aren't just flushing $500 down the drain. I realize that general return policies have to be made with businesses, but I do think our situation is unique and worth reconsidering. Especially because we've made it clear that we'd be happy to exchange it and even pay more for something that works better for us! In your About Us page online, it says: "At Jared®, we believe in spectacular expressions of love—the more love is shared and displayed, the more there is in the world, and the better the world is for all of us." Please consider living up to the standards of your...

DO NOT SHOP HERE!

--- Background Information --- Prior to going to "Jared Galleria of Jewelry" I had done research online, and found the perfect wedding band for my fiance. I called the store and spoke with Laurie (the regional manager) to make sure the store had it the wedding band stock. After talking to Laurie, I learned that they had the wedding band I wanted but not in the size I needed. I decided to go to the store to view the ring in person.

--- The Horror Story ---- I fell love in with the wedding band! After speaking with Laurie, we found that the store only had a size 10 in stock, so she placed the order for my (size 9) wedding band while in store. While discussing shipping information I told Laurie that I needed the ring withing 2-3 weeks as I would be moving across the country so we selected the fastest shipping method. A few hours later, I reviewed my receipt and learned that Laurie placed an order for a size 10 wedding band (remember they have a size 10 in store). I called the store to get this fixed, but they sent me to customer care. I called customer care and learned that they cannot make changes after 60 minutes of placing the order. I call the store, and Laurie (regional manager) tries to "help" but says I wont get an official confirmation for 3-5 business days. 4 days later I find out that the wrong size was shipped. I immediately call the store and Laurie is out. The next day I receive a call from Laurie stating that "the wrong size was shipped and there is nothing she can do, and all that can be done is to wait for the ring to arrive and exchange or to buy another and return the size 10 ring." Recall, I need the ring in 2-3 weeks! I do not have the time to wait to exchange the ring or the money to buy another due to Laurie's (Regional manager) mistake. I am livid! This is the worst case scenario for customer service. Do not shop here! If you are considering it, RUN!

A VERY...

Short Review: Treated horrible after i bought the item and their financing really dropped the ball. Strongly suggest shane co. over them.

It all started off fine, just like any other jewlery store. When i walked in i was greeted right away and then directed to someone who knew more about the type of ring i was buying (wedding band for my husband). They were helpful. Bad thing is that the person who said hi to me is the one that got the commission on the sale, and while paying she wanted to sell me just about anything else. Very high pressure.

Now for the really horrible experience. First they messed up on the date on the engraving. When i pointed this out, they said that i should have checked it when i picked it up, and that normally i would have to pay for it to be fixed, but they were going to be nice (why should i have to pay in the first place?) and do it for free. After that incident, a few months went by and i got a call from their finance departement that they didnt' get my payment (which they had), and was going to charge me 40 bucks! 30 for late fees, and 10 for financing.

I went to complain to them and they opened 10 minutes late (i could see them inside talking), and when i got in they at first didn't want to remove the charge. After i got angry about how they already had the check, but didn't cash it yet, they finally removed the charges. Either way both the lady that called me and the customer service were not very good.

I personally shop at shane most of the time, and never have been treated this bad, and it isn't that much farther away. The reason to try it is that they seemed nice at first and were closer. I agree with the other person that it is better than fred meyers, but make the extra trip to shane, you will get much...