Tractor Supply Co. — Local services in Hillsborough

I went there to buy a lawnmower tonight.

I told the cashier I wanted to buy the lawn mower. The cashier told me to wait outside and someone would help me.

The person outside told me I needed to go inside and pay for it after being told to go outside and wait for him. I explained to him that that was exactly what I just tried to do.

The cashier inside told me the price had been reduced on the lawn mower but wasn't sure why. He then tried to sell me a 2 year warranty for $80. I told him I would be fine with the manufacturer warranty. He said that was fine and he understood.

After showing the person outside my receipt, He unchained the lawn mower.Being my 1st self propelled lawn mower I was curious about the functions of the mower and how it operated. I asked for the owner's manual and was told they could not provide one for me. They then told me I was welcome to look it up online.

When I asked why this was, I was told that it was reduced price and they could not provide an owner's manual because it had already been previously purchased and returned. I was then assured multiple times that it had not been used.

I know how to start a lawn mower, but I asked the employee to show me how to start it anyway. When he did, black pieces of dirt and grass flew out from under the lawn mower. He still insisted that it hadn't been used.

By this time, the manager was out front with us and when I asked her if it was previously used, she told me it wasn't. I then told her about what had shot out when the mower was started. When she lifted the deck, it was caked in dirt and grass.

Her reply was "Well, I know the other two aren't used because I put those together myself earlier today".

I immediately asked for a refund explaining that I was under the impression I was buying a new mower and definitely not comfortable with this situation. The manager said she understood and I went back and got a refund after much difficulty with the cashier not finding it in inventory.

These people tried to take me for a ride.

Went next door to Home Depot (literally ) and found the same mower for cheaper. I don't know how these people stay...

*5 stars for products. 2 stars for the manager's customer service.

I have been buying all my guinea pigs supplies here and I'm very grateful for this store. For this particular trip, I want to exchange a 50 lbs Timothy Hay that I purchased 2 weeks ago, as I was extremely unstatisfied with the quality. I went around 7.15pm on 6/27. This was my first exchange with the store.

I was helped by a lady and I think she might be the manager, Cristina (or Christina), at the customer service. I expressed my concerns, that all 4 of my guinea pigs would not eat the new hay, it was EXTREMELY dusty, causing my pets to sneeze during feeding, and I am worried about my pets' health as hay is their main diet. I asked her if it is possible to get an exchange.

She replied, all hays are the same, if my pets doesn't eat it, it will not eat the other batch. Furthermore, guinea pig doesn't need hay to survive. Ma'am, I did not go to the store and ask for someone's opinion on how to feed my pets or to win the argument in feeding. She should have just kept her opinion to herself and just proceed with my request in a professional manner, which she is lacking.

I told her I'm not going to argue with her on how to feed my own pets, so I asked her firmly if I can exchange my hay as I was unstatisfied with the product. She said yes, I thanked her and I walked away. Yes or no, that's all I need to know, literally.

Wesley, was the sweet gentleman who greeted and helped me with the transaction, carried the 50lbs hay from/into my car. He deserves a round of applause and that's what I called a good customer service.

Please train your manager to have a better manner and be more professional around customers. I will continue to support TCS for product but not this kind of...

I only gave one star because I had to. This place was awful so was the manager and another employee. I will give a shoutout to colin though for trying to make it right and being so sweet. I purchased a dog bath and went to the car to grab my two dogs, while doing this two people walked into the dog wash and began giving the dogs a bath. I then approached a boy and said hey, I am so sorry but I purchased a dog bath and I was told I could walk right in, I didn’t want to wait in the store due to my dog being overstimulation and not like to be around other dogs. I was going to go in give them a bath and leave. Well he proceeded to say “ that’s not my problem”. So so rude. So then the manager came out and said that they could have purchased one in front of us and did the same thing we did. Mind you the lady giving her dogs a bath game out and asked for towels which was given to me upon a purchase. That right there tells me she didn’t purchase one. The store manager went back and asked and she said they had a receipt but said she didn’t check the dates???? As someone who previously done business, you ALWAYS check the date duh. The manager and the little boy began to laugh and I proceeded to tell her that her district manager will know. She was absolutely not manager material. You want someone who can handle these matters in a professional way, not like a teenager. I was so mad at the way the staff treated me (other than colin) and how they had absolutely no professionalism. We are always repeating customers but I most definitely will never walk into a tractor...