Andrews Jewelers — Local services in Hilton Head Island

I won’t be coming back. I’ve used this place a handful of times and everyone is nice and helpful but this time all I needed was a crab claw clasp for a small Sterling necklace nothing fancy. I was thinking it would be a quick fix to replace something like that but didn’t hear back from them so I called back at the end of the day to say what the status was and told me it would be done next day. No big deal there but took 3 days to replace some that takes a few seconds to do. Again, not that big of deal but when it came to payment. It was 45 dollars for a 8-10$ part. Even with maintenance I could have expected around 20 maybe 25 but 45? When I asked about it because my chain that I bought from them last year cost only 90, I was told the price of gold has gone up. What? It was Sterling silver. I’m not sure what that had anything to do with it. Instead of trying to understand I just paid and walked. I get it that you all have to make money but the clasp cost half the price of the...

Andrew's Jewelers has been the premier jewelry store on Hilton Head Island for 40 years. Their uniquely-curated selection is matched by their dedication to providing the best customer experience and service. I recently bought a necklace, the closure for which I needed some after-purchase modifications. My request was accommodated on the spot in the most positive manner, and for which there was no additional charge. For all of the aforesaid reasons, I highly recommend Andrew's Jewelers. I trust you will not be...

Won’t be going back!!! I took a simple charm in and asked for a ring to be put on. Picked up and the jeweler had cut and SOLDERED my piece and then wanted to charge me $80!!!!!! I was dumb and went back a second time to have a small charm repaired and was told “Sorry” and turned away- guess it wasn’t expensive enough to fix- tho based on last time, I’m not sure why I even went there. Convenience, I guess. Nice lady but...