ABC Warehouse — Local services in Holland Charter Township

I have heard of bad businesses before and I have heard rumors of such things through social media and browsing the reviews of websites about misunderstandings that may have taken place with the sale and on occasion a bad review of how someone was mistreated. I've never once had such a bad experience perhaps it's the method of which I do business. As a professional and expert in customer sales and as a manager and owner of a small company I like to believe that I have a good grasp of how most businesses work. After entering ABC Warehouse in Holland Michigan on April 3rd, 2020 I left their store upset at how rudely my wife and I were greeted. Yes, you heard me right greeted I didn't even get the chance to step 2 ft into the store and I had this guy yell at both me and my wife repeatedly asking us to leave. The people who were in the store before me were shocked. The same went for us how could we possibly purchase anything from a store that treated people so badly upon entry.

The couple who were on their way out also left with us. The lady had told me that guy was extremely rude. How can a company run this way it was shocking. I was in disbelief that I felt like the manager should know that his employee was chasing people out of the store upon entry. The employee exclaimed that the manager had him tell people that he needed to yell at people whenever the occupancy went over 4... This just didn't seem right... Why yell at people looking to purchase from your store? At most explain to them and invite them to purchase and ask them to understand the situation if need be if the occupancy was over 4. This is not how you run a business; people are understanding we would gladly follow a companies guidelines so that all parties stay safe. (Don't yell at me and my wife at the door.) The manager(Clearly not the employee) should be the one to manage the front door with a rope and two stanchion posts similar to a bouncer to adhere to the occupancy guidelines. This situation could have been avoided and you would have had more revenue for your end of the day.

Understandably everyone is on edge with this epidemic I get it. It's a scary time right now, but if you're going to open your doors to the public and expect them to purchase you need to save face and run the business with some sort of professionalism. When I spoke to the Manager he stood by the employee's side as a good leader should which is admirable, but at the same time don't have your employees enforce control upon people immediately upon entry. As a manager, you don't need to be Avant-garde with how to handle people nothing has changed with this. Create a method to enter the store to provide excellent client relations to build rapport rinse and repeat at a safe distance and profit. If you are unable to do this due to not having the employees to sustain such a business model you should explore another method unto which you run your business.

Both my wife and I have never had experienced anything like this before. We understand that this disease is affecting everyone, but as a business, you can do better than this and you should regardless of whatever the circumstance may be. If you are not up to the task of running the business professionally then stay closed and open when you can. Don't burn your bridges for growing the business for...

!!!!CHANGE IN REVIEW!!!!

DO NOT EVER BUY FROM HERE!!! its been a nightmare. Bought the refrigerator in March in June the freezer began to fail. Called to store got the run around. After a few days freezer quit all together and fridge part began to fail. Store continue to give run around. After finally getting to get a repair person to come out it was a system cooling failure. It was repaired. We lived from a cooler for 4 week before it was fixed. We lost 100's in food. Two months (now) after being repaired it I'd happenings again. Called store again with run a round. Manager JT and salesman Dirk are total jerks and dont ever call us back. Call corporate and the district manager called us and asked yhe story. ( friday) he apologized and agreed to swap out the fridge for a brand new one and have it delivered saturday. When they finally showed up at 4 30 they had a stove instead of a fridge!!! This company had costed us so much money!!!

when we first went there experience was amazing as stated below in orginial review. Our refirdgator and range were scheduled to be delivered on a Wednesday. The refirdgator came but the range didnt. Apparently there wasn't enough ordered new date was changed to the following Wednesday. The Sunday prior we spoke to the sales man he he informed us delivery would be Thursday. We received a call Tuesday that there isnyet ANOTHER delay and it won't be till Tuesday ( 3/13/18). Well no email regarding delivery time soon called the store only to be informed it yet again won't be delivered today but " might" be Thursday. Now three week and nothing expect delays and people who don't know anything. I will NEVER EVER GO BACK and we were actually planning on.buying an entire living room set there. Too bad for them huh. Feel bad for sales guys they do a great job.

(Original review) After going to home depot, Menards, and lowes looking for a new refrigerator and comparing brands and processes decided to stop at ABC ware house. Right away we were greated by someone, something we weren't at ANY of the others. I found a refrigerator I liked and even a stove. He price matched everywhere and even matched menards 11% rebate event they had going on. Plus gave us free shipping we left with more then we expected in products, expectations and care. And we got great deals. The salesman Drik was very very patient with us and three young kids. We didn't expect to be in the store so long and he was patient with us. Great store. We will be going back for future...

Let me say, being from out of state, I did not expect the excellent service I received from ABC Warehouse in Holland. Even though they usually don't ship out of state, an amazing salesman,Matt, made this sale happen. I had been googling for days looking for an Amana microwave, which had been discontinued in the color white. Researching this day, I found this website. Upon opening the website, I searched for Amana microwave and was directed to an inventory(first site I had seen with this feature.) According to the inventory, there were 4 stores carrying this microwave in stock. I first called the store in Holland. Matt answered the phone. I told him I was from out of state and had checked their inventory on their website, and Holland had one counter top white Amana microwave in stock. He put me on hold and went to the back to check the stock. Returning very quickly, he told me that he could not find this microwave. I thanked him and called the next store, which was supposed to have 4 in stock. When I spoke with this salesman, I explained that I was from out of state, and I would need to have it shipped. He said he would not ship out of state, only in state. I asked him to check his inventory any way and to call me back. He agreed. Then in a few minutes, I receive a call from ABC Warehouse, saying they have the microwave. To my surprise, it was Matt from Holland. He had looked again in the back and had found my microwave. From this point forward, my experience was amazing from this store in Holland. Matt asked me if I saw the price of the microwave on the website. The microwave had a huge discount. Matt said he would discount it a little more. I told him I would have to have it shipped to me. Normally, the store does not ship out of state, but Matt stepped up for the challenge. He told me he would ship the microwave if I paid for shipping. He would personally arrange shipping for me, trusting me to reimburse him. I happily agreed to this. The next day, Matt calls and gets my information for the sale and shipping of the microwave. The microwave was shipped immediately. Such a smooth transaction and what superb customer service! I received the microwave in pristine condition in 2 days. That being said, I would highly recommend this ABC Warehouse in Holland, Michigan. Their communication was excellent, and sales service was impeccable. Satisfying a potential customer was their goal. ...