Olive Garden Italian Restaurant — Restaurant in Holland Charter Township

It was OK. There were just too many employees too many managers just too much of everything. I sat at the bar. All the drink glasses were disgusting and unpolished. It was just dirty. The wear and tear of a one month old restaurant looks like you guys have been open for four years. Perhaps that’s a problem with your local contractors, but somebody didn’t follow through with the final punch list .That’s a huge problem. I was just unimpressed it seems like there were a lot of people walking around not doing anything. The bar was severely struggling. There were 4 managers huddled up in a corner, just talking. I know the difference between a manager and a host with an iPad harnessed to his body. I opened approximately 50 restaurants in my life with one restaurant group and 33 with another. There were two trainees behind the bar. Nobody knew how to make a drink. There was an extremely nervous and I’m sure extremely lovely gothic girl, pretending to bartend, but she was too nervous to actually get anything done. The other bartender told me that they fired a whole bunch of servers because they over hired, while he was running his hands through his luscious hair multiple times. Actually a very hilarious time. Olive Garden being my first employer in Aurora, Illinois. Surprisingly, you all haven’t changed at all in 28 years. The energy is manic. The four back of the house folks smoking by the front entrance were complaining about them firing a dishwasher.

Discrepancies:

Dropped soda gun on the ground at the right service bar.

Unpolished silverware, which is why I decided to do to go

No acknowledgment by any hostess whatsoever, despite booking ahead. Again, it was shift change. I told the five hosts at the stand that I called ahead and asked if I may sit at the bar. I received a text that essentially said I no call no showed. I’m not sure if you’re able to text back with the system you have in place, but I did say I’m at the bar.

Told that I couldn’t order to go food at the bar. Then they said it was OK. Then someone talked to a manager and it wasn’t OK. Then it was OK.

The mens bathroom was absolutely deplorable. Have you ever heard that old saying that if the restroom is filthy. Imagine the kitchen. In my experience, we never allowed servers to urinate while wearing their apron. We always had employee bathrooms, but if they were full, the servers would leave their apron outside of the guest bathroom.

Peeking through the service bar from the right side, I could see the kitchen was disgustingly dirty. Produce on the floor ice everywhere.

Some guy running through the restaurant, who I assume is one of your travel trainers? He was very good at carrying a tray above his head.

Overly aggressive, loud complaining from the staff. I don’t miss a thing by the way.

Bartender used tongs to hand a lime to a guest. But scooped ice into a glass with their bare hand. When they noticed that I noticed…decided to scoop the ice with a glass instead… not a scoop not anything plastic they used the glass.

The food:

Not standard portions, so I don’t know who’s in charge of plating.

I ordered two entrées and received two large salads that could easily serve eight and 15 breadsticks. I believe my bill was $46 so there was a value in that. I also ordered a drink with lemon cello. They didn’t charge me for everything. That’s a lot of value to me.

About the drinks I’m not sure who your corporate mixologist is but… Garnishes are meant to enhance a drink, not make it look pretty. Let’s try to squeeze the lime and not use brown strawberries.

Last thing your mint is wilted.

P.S. Your corporate trainers should be in town for three months.They should also go back six months later for a week Thank me later.

I came during shift change, so maybe that was the issue.

No response even from corporate, not even a personal email?

So now that you know this isn’t a personal issue. I’m gonna hit up the health department.

Dana Gosselin? You don’t want...

I have been to this location multiple times as have friends and family members of mine and every experience of mine and theirs there has been terrible service. Like no chance it's a one-off. It seriously feels like you're in an SNL skit the way the servers treat you. Sure servers get paid by flipping tables, but the customer isn't there to help the servers do that and shouldn't feel obligated by the server to rush for the server's sake - Especially, when you aren't milking the time that you are there. Servers have made their displeasure obvious if you don't rack up a bill and they try to push you out as soon as possible by being rude. I've ordered the never ending pasta bowl on one occasion and by my second bowl, an hour before close, the server has came up to the table wearing their winter jacket telling me that the kitchen is trying to close and have insinuated that I'm a burden for asking for a second bowl of pasta when I ordered the NEVER ENDING PASTA BOWL. Wearing their coat to the table to try and force the customers' hand because they are trying to leave early with the kitchen AN HOUR before close.. Like where are the cameras because you literally cannot make this any more sh!t for the customer that is paying to enjoy their meal eating out. I've never had a problem like this at an Olive Garden thus far, but this location I literally couldn't get semi-decent service if my life depended on it. Food is good, but you don't realize how meaningless having good food is until you're trying to enjoy it while your server attempts to bully you while you eat. Every...

I ordered at the Holland location the same time as my husband and I got my food 10 minutes after he got his. When I asked the waitress if the kitchen gave my food to someone else, she stammered a bit and then said she thought so. That was after I ordered meat sauce to dip breadsticks in and it never came. I told the waitress that I never got the sauce, I was already 3/4 of the way through my meal, my husband was already done and told her I didn't want it anymore and she had to be convinced not to bring it and then charged me on my bill for it. Then, when my husband ordered, he ordered the smaller portion of the spaghetti and 2 meatballs or one sausage for $12.49. He ordered the spaghitti and one sausage. When I got the bill they charged $12.49 plus 1.99 for the sausage as a side. The waitress didn't even know you could get one sausage instead of 2 meatballs. Neither did the manager in training they sent to the table. When I asked the manager in training, the manager in training told me she didn't know how to fix the mistake in the POS system and was going to just go ahead and charge me the extra cost. When I told her that wasn't going to happen and asked if there was a higher up manager, she told me yes, left, came back said she took $1.00 off the bill and walked away. How RUDE! Never sent the higher up manager. Holland has had problems since they opened and it hasn't...