T-Rex Liquidation Warehouse — Local services in Hollister

Every time I come into this store I end up so upset because a staff member comes up to me and freaked out about me kid. He is not even two years old. I’m standing right next to him and he’ll stand up to give me a hug and they will yell at me and say my kid needs to sit down and I have told them I’m literally right here with my hands on my own child please he’s going to be OK but they will instead of kindly saying we understand it’s just our policy they will be rude back and stand there waiting for me to punish my kid for hugging me or something. And no way has my child been misbehaving in the store. he always is just sitting or playing games on my phone. however, every single time I am in the store if he needs my attention, he will stand or ask for me and I stay right by him wherever he is sitting in the cart with one hand on him specifically because I know every time I come in here they freak out about kids standing up in the cart. yet literally as soon as he stands they will literally yell at me across the way about him. It is so upsetting every time I come in because he’s not misbehaving at all. He is just a child trying to get a hug or as his mom a question. I understand the need for keeping children safe. I don’t want my own kid to get hurt. I don’t just let him stand in the cart. As his parent I ask him to sit if he stands like a parent who cares for there child’s safety does. But clearly these people don’t know what it’s like to be a parent. I’m trying to be the best parent I can be to keep him safe and happy. if you’re a parent and you’re taking a toddler out, you know it’s already stressful and for someone to criticize you when everything is fine it’s really , frustrating it definitely ruins the experience. Wish I could just say nice things about the...

Rude staff. Not pleasant at all. I walked in 8 minutes to close. I didn’t realize it was close to closing time. I didn’t even get two steps in and the cashier said I had 3 minutes until close. Obviously she was just ready to close. I walk down one aisle trying to find a birthday gift real fast and then an automated announcement comes on about closing in 5 minutes. If you have an announcement that plays automatically there is no reason to drill a guest the moment they walk into your establishment, they will obviously get the message that it’s time to go once it plays. When the announcement came across the store I began to walk back up front so I made it through the first aisle and then came across a couple of things I almost bought. I chose to not spend my money though, because it was clear my money was no good at your establishment. I didn’t even get all the way up front and a girl (staff member) went to the door to hold it for me like she knew I was leaving. I’m glad I chose not to spend money here as it was clearly shown tonight that your establishment must be booming with sales since you made a huge effort to not get one towards closing time. I have worked in customer service for a long time and it’s one thing to help guide a customer through finding something but it’s absolutely unacceptable to treat a guest like they were never welcome. My husband shops in here a lot and this was the first time I had ever got the opportunity to walk in. I will promise you that we will never come back here again. I won’t spend hard earned money where I am not clearly welcome. I apologize for any inconvenience I brought you...

I have been going to T-Rex for over a year pretty regularly. I used to love this store but it has changed so very much and not for the good. First of all you used to be able to find really great items in the bins. Now any item that would really get you excited about buying it for bin prices are On the shelves at or near retail with an absolutely no return policy. In the last 60 days I have bought a smart ring $30 did not work, a supposedly new Kobalt 40 volt battery for $50, did not work ih and when i tried to use it in my lawnmower it didn't work but it did BLOW UP in my shop and turn into what could be described as a miniature very angry sun. This lasted for almost a minute in which time i think it melted my concrete. Sooo after this Then as I was checking out the other day the cashier looked at me and said you're going to have to hold on a minute went and got the manager who they both started picking up a bag of three rolls of wire that they put in the bin and when I had the audacity to try to purchase it and the label even said set of wire spools as in plural but the dark haired 30ish manager asked me if I gathered up the spools of wire and put them all in one bag. I just said no and as she looked at me as condescending as a manager of 2 part time people. Atleast they are aware that it's a little uncomfortable when you accuse someone of stealing (what would of been a $ 3.98 haul). as her inner Gollum disappeared into the dark back rooms with the wire stuffed...