Petco — Local services in Homestead

We stopped at Petco at the Waterfront in Homestead, PA, to pick-up pet supplies. While I was shopping, my husband (a U. S. Veteran) came in because he had to use the restroom badly. He kindly asked the cashier to allow him to use their restroom, but she refused. He then explained to her that he really needed to use the restroom. Her response was to tell him that they are not a restaurant and are not required to supply a public bathroom. The bathroom was only for employees. He became agitated and said you are fixing to have a mess on your floor and she still refused. She threatened to call Security on him. Then another employee, (I guess he was the manager) told her to call Security and got into it with my husband. The manager told him he could go to the restroom in the parking lot, if he wanted, but not in their store. They called Security. My husband stood with Security and screamed my name, because he had to go to the restroom. I needed my pet supplies, so I went to checkout quickly. I asked the cashier why they wouldn’t be reasonable and open the bathroom for my husband. She raised her voice to me and shouted, “ He said he was going to pee on the floor!” I told her I heard that, so why wouldn’t they allow him use the restroom? She screamed to the manager, “I’m not dealing with this!” He told me to leave the store and refused my $130.00 sale. Can you believe this? They lost a large sale, simply because they were too ignorant to open their restroom for an elderly man who needed to go. The restrooms they use used to be open-to-the-public until COVID-19. How very inconsiderate. You should be ashamed of yourselves. All that drama, because a human being needed to use the restroom.

Thank God Lowe’s knows how to treat their customers. They have a public restroom and decent...

I am very pleased with my experience at Petco with Dana J. We just love her. When I first scheduled for my puppy Bronny to get a grooming appointment, my friend suggested someone named Yvonne. But she was booked. So we got Dana, not knowing. I was so worried because I didn’t want anyone to hurt him or anything because he is a very anxious and energetic labradoodle.. He’s my baby! When I first met Dana, she listened to everything I wanted for Bronny and I explained how anxious and full of energy he was. At the age of 4 months when we started going in November 2022 and I couldn’t of ask for a better person for him. Dana does a wonderful job with him. Bronny gets the full works done. So I really appreciate her because I know he can be a handful. I called her a few Months ago and explained that he was getting neutered and I would want him groomed before getting the surgery. She adjusted her schedule to accommodate Bronny and I. I made her a shirt to show my appreciation. It says “ Best fluffin groomer ever. “ because she is. I had dogs in the past and some groomers will just fit you in when they can and just do what they have too. Dana is very caring, patient and does an amazing job at what she does. My Bronny loves her.Dana treats Bronny as if that is her fur baby. We are so excited to have a place not that far from our house and a person I can trust with...

I give this place 3 stars because of the woman who let me and my friend come in 2 mins before closing, I appreciate that. At the same time, I don’t appreciate them attempting to correct me in the fact that my hamster needed “a smaller wheel” I picked the 12 inch wheel “”””for chinchillas”””” for my Syrian, or what they ALSO tried to correct me for “teddy bear” which is literally the same hamster, and I know this wheel is okay because I have an 11 inch wheel for my elderly Syrian. She runs on it very smoothly. I got the 12 inch wheel despite them saying I need an 8 inch saucer, which is also terrible for their backs, and then they tried saying it was too big again at the register. My hamster walked at first, but she’s been running for over an hour probably due to the fact that she had a small saucer for her live in this shop. She probably feels blessed to have a wheel at all knowing this place… anyway. My critique is half for them being unaware of proper care, but knowing petco they don’t train their workers...