Verizon — Local services in Homosassa Springs

I was told a lot of incorrect information. I bought a jetpack on a single unlimited data line. I was told that the speeds would not slow down until I have met my 23 GB of priority data, then they might. Wrong...the jetpack uses mobile hotspot data, after 10 GB at 4G speeds it drops to 3G speeds, which is what the emails I received said along with the device itself. After coming back to the store to show them what the email read, I did not receive an apology, he just told me "well that's the way we're trained". Also, when getting the jetpack, the sales associate could not pull up any specs on the device. He told me the battery should last at least 24 hours. It took me just a few seconds to do a Google search just to find the jetpack's battery only lasts 4 hours. The associate also took my Id to set up a profile, only I thought he was only checking my credit score. I just moved to a new state, hence the reason I was at this particular store with my roommate instead of a Michigan store. He had it set up so all my mail and my billing address was in Michigan. If that wasn't bad enough, apparently I'm in a 2 year contract and didn't know about it. I was told once before by some Verizon person over the phone that they no longer have contracts. My roommate and I are in temporary housing and only planned on getting data from Verizon for about a year. We specifically picked them for the lack of contract. Why wasn't the word contact ever used in the store? The associates seemed nice, but it's clear they don't know what they are talking about. After calling Verizon Wireless, the over-the-phone people recommend I not go to the store again. I recommend they shut the store down until the associates can all be trained properly before they lie to...

I've previously had great experiences, but will no longer be coming to this store after this last experience. I came in Saturday to upgrade my phones, paid the last payment on them to take advantage of the special offer, and even paid off another device because I was fortunate enough to have the funds to do so. What I didn't realize is that I was about to get ripped off.

I hadn't gotten a receipt, which I thought was odd, because I always have. I had to return today to trade in my old phone because I set it up at home since I had a lot to switch over. The price seemed steep, and with my calculations and asking the rep today (shout-out to Anthony because he was really sweet and helped us big time tonight) I found out I was charged two setup fees for my wife's phone and mine as well. Not only did she set up her own phone, I finished mine at home as well. $35 per phone to set them up?! I'm talking clicking a few things to start the smart switch. With my wife being a sales rep for the competitor, you'd think they wouldn't try to pull the wool over our eyes, but we were SO wrong. $70 for WHAT?! I was so excited for my new phone that I hadn't realized I was being ripped off.

Do yourself a favor and go to a corporate store to save yourself the stupid fee. I really like some of the people I've met here, but this was absolutely repulsive. If cellular sales doesn't fix this, I will.

Also, if you're listening, corporate, make sure your reps are getting signatures from customers, because I did NOT sign off on the $350 payment made in this...

I have been dealing with this store in Crystal River and my phone bill since July 23. My bills have always been higher $40+ each month then what I was quoted for my service. I have been told to wait a few months for bill to work it's way out.. when it doesn't fix its self I started going into the store and had a nice guy trying to help us. Trying to talk to people at Verizon and Disney trying to fix my account but each month it doesn't work and I continue to get extra charges and told they will look into getting me a credit on account. Problem has not been fixed. I stop up there last Wednesday and talk to a manager named Abe that tells me they have pushed my problem up to corporate and I should receive a call from them. When the call comes I am told by the lady on the phone they are outsource from Verizon and she can't help me because it is a billing problem between my account, Verizon and Disney. I reach back out to the store and told Abe (manager) will be at work on Monday. I call he is not at work. I talk to manager Trever and am told he will look into my account. Gets back to me and said I need to stop up at the store. He gives me his schedule. I stopped up today and he was not there. But text me saying any of the guys up there can look into my account. 6+ months working with them, and they can't fix a billing problem and now I have asked the last two times to talk only...