Na Hoku - Hawaii's Finest Jewelers Since 1924 — Local services in Honolulu

We visited Maui in May 2016 and I thought I'd buy my wife a pretty ring to celebrate our love. We visited the Na Hoku Jewelers. "Hawaii's Finest Jewelers Since 1924" LOL

We selected a beautiful Aquamarine gem with chocolate and white diamonds on the band. The gem stone was a dark blue with a beautiful cut. They told us they had to have the ring sized, and it would be delivered to us directly from their main store. This took 2 months.

We received the ring and found that it was almost clear, not dark blue? We told the store this and they said to send it back and they would put the gem from the store in the ring. A month later we received it back. The gem was then a "sky blue", still not the gem we purchased. They told us at this point that aquamarine came in many shades (They didn't tell us that at purchase time, nor did they tell us the gem we bought wasn't going to be the one we'd get?

At this point we decided we would just keep it as it had been a few months since the purchase date and we were just fed up with trying to get the gem we purchased, it had probably been sold to someone else by then! In less than 1 week the gem turned cloudy. We again contacted the store, they said to return it again which we did. About a week later it was returned looking as it did the last time we received it. They also put a bottle of Jewelry cleaner in the package, which they told us would keep it shiny and bright. A few days later, the gem again became cloudy. We used the product given to us over night and it did nothing to change the cloudiness. The stores return policy says "I understand that this is a custom order and that there will be no refunds, credits, or exchanges provided that this item is made and completed as described on this contract" This is the important part "provided that this item is made and completed as described on this contract" Well, I believe that this should be voided as the item wasn't even the gem we purchased. When it came down to it, this jeweler was completely unwilling to make this right. I would without a doubt tell anyone that was even thinking about visiting this store...DON'T GO THERE! THEY ARE RIP OFFS! If I lived on Maui, I would stand in front of the store and warn people not to buy from them. That's how they get away with this type of scam, tourists! The 1 star is only because it wont post without giving them at least 1 star. I hope a tidal wave comes and drowns Barry and Dusty, let's see what...

Our favorite jewelry store anywhere. We have visited Maui as well, so this is a generalization of our experience with Na Hoku.

We have purchased many pieces from Na Hoku, and the quality and uniqueness are unsurpassed. We especially liked the oriental gaming piece pendants among many others. The staff are friendly, never too pushy or too distant. That quality in the staff is especially the key to me giving them...

I absolutely love the customer service, friendly atmosphere and selections. My family and I are pretty picky and bougie. Lol. Salieane was very patient. She laughed with us and she was a riot. We were therefore at least 2 hours picking nameplate styles and necklace lengths. Not to mention how silly we acted about engravings.... Thank you for being excellent. Mahalo...