DFS Waikiki — Local services in Honolulu

Every person I asked and called couldn't speak or understand English well. They give you the wrong information about parking lots and validation. The person I finally spoke to on the phone said you can get free 1 hour parking at T-Galleria without buying anything.

Beware: If you have to go to the exchange window and think they will validate, you are wrong. I tried calling and no on answered the phone several times for several minutes. Got there, found out they didn't have the currency I needed, and had to buy a minimum of $5 to get validation for only 1 hour. Of course, nothing is that low a price in that store. They told me to call to make sure they have the currency and they could only "hold" it for 2 hours. I hope that they don't change their story if you decide to go with them. The only reason I even tried to go there was to save money; however, I ended up wasting it because of their poor management!

Limit is per your whole transaction, so if you have to exchange two or more currencies, you will have a smaller limit per currency.

Supposedly they have another parking lot, where you can get 2 hours of free parking after buying something. Of course, neither of their parking areas are...

I was the only black customer in the store at the time and the employees treated me like a criminal upon entering. Employees watched me enter the store but did not speak to me or even greet me. They said hello/Aloha to other customers but ignored me. As I was browsing the miffy plushes, an employee followed me around the store and tried to make herself look inconspicuous by changing the clothes on a mannequin (which she had not been doing when I entered the store) and as soon as I left, she promptly took the clothes off the mannequin and walked away. I was also watched and followed by another employee near the display at the front of the store. This woman watched me from a distance and the longer I took to decide which plush I wanted, the closer she came. Eventually she was right next to me and started talking to me under the guise of providing customer service ("This one is a pretty color, do you like this texture, etc") until i finally decided which one i wanted and paid for it. This experience was antagonizing, insulting, and honestly disappointing because I traveled so far and was so excited to come to the store. I will not be...

I would give 5 stars to the worker that was in another department that came over to make me my Dole Whip since there was no one there. She apologized for no one at the Dole Whip counter. We tried to offer her a tip but she wouldn't take it in a nice sincere way.

I would give negative stars to the older female DFS worker that I guess is a greeter who was oh so polite to the Japanese tourist but snobbed us when we tried to ask where was the Dole Whip because there was no obvious worker in the area.

I would give negative stars to the male DFS worker who basically accused us of stealing. After the nice worker made my Dole Whip left to return to her area I decided to take some pics of said Dole Whip with the intention of writing a nice review about her but this male worker came up and asked if we made it ourselves to which we replied "no that we paid the other worker". No apology by the male worker. You can make your own conclusions here.

I know no DFS management is going to read this but in case you do and want to review your video cameras we were there on Saturday, September 28, 2019...