UScellular & T-Mobile Authorized Retailer — Local services in Hood River

This review has nothing to do with the employees, but the service is not great. I am paying for unlimited internet, that I can't even use at times that's a bit unfair.. kinda a waste of money you know? And what I mean by that is just simply using locally here in the gorge. I can call people with no issues.

Awhile back I was having the same issue, was going to switch providers once my phone was paid off. The internet started working again for awhile. But I am having the same issue again. All I was told the first time, was to reach technical support, which I did and that didn't help. Talked to someone else again, and I was told nothing could be really done unless there was enough complaints. So I guess here I am complaining 😆

I guess there isn't a way to fix the issue, other than leave at this point. My co worker has At&t and she said she has never had issues, so I may be switching to them once I get my phone paid off.. My worker also said her friend just got a phone from US cellular and is having the same issue. A couple other people i know had the same issue in the past. I hate to leave US cellular because I would rather not switch providers, but I can't be paying for internet that doesn't work at the same time...

Wish I could give a zero star option. This location has some of the worst customer service I've ever experienced. Came in to return the expensive screen protector I was assured was totally necessary for my new Samsung. I found the protector more annoying than helpful, completely took away the screens sensitivity and was constantly popping off. Instead of hearing me out and offering suggestions I was told there was nothing they could do about it because I had gone 4 days over the 15 day return policy. Seriously? I've worked in customer service for over a decade and have learned that the industry is built on positive relationships. Especially when it's commissioned based. Rudely grabbing the receipt out of a coworker's hand and POINTING at the return policy isn't the way to build positive relationships. Yesenia, I was appalled at how you treated me. I would've taken a store credit, I would've found something else and made an even exchange. But no, instead I was the recipient of your shrewd rudeness and...

This location was great. I drove over 40 min from Portland to go here. It was busy when I got there but Marco made sure he greeted every customer that walked in and let them know where they stood in line. He was able to work with multiple customers at one time and made all of us feel like we got great service. The other lady that was working was great as well with the customers she helped. I would...