JCPenney — Local services in Hoover

I love JC Penney. I HATE this store. Worst customer service I have ever experienced in my life. I have 2 small children who are heartbroken and crying because we weren’t able to check out at 9:05pm. They close at 9, & my 3 year old had to use the restroom at 8:55. She is 3. She can’t hold it. By the time we got to the register it was 9:05. The lady behind the register told me to wait 1 minute and she would check us out. Then someone came up to me and said “you can’t check out, we are closed”. She proceeded to tell me that they had been making the announcement since 8:30 so I should have gotten to a register by 9. I told her about my daughter needing to use the restroom and she could have cared less. We had 2 princess crowns, a rapunzel hair piece and a shirt. We are leaving out in the morning for Disney World and my girls were so excited to get a crown to wear for when they meet the princesses. Both of my children left crying and heartbroken and confused because we weren’t able to check out. I will not let this rest. If JC Penney seriously cannot wait 5 minutes for all of the customers to get to a register before they shut them down, then this is a MAJOR problem. We drove 40 minutes to get those princess crowns. And if that lady was just being mean to us and not letting us check out, she needs disciplinary actions. Her body language, snappy tone of voice, and behavior overall was appalling and even scared my children. There is no excuse for this company to allow customers to be treated the way we were treated & to leave with crying heartbroken children in tow. I will never step foot in this store again, & I’m not even sure I will shop at JC Penney,...

I went in august to buy school clothes for my nephew. My mom who uses a wheel chair and walker for mobility was with me. We felt so accommodated with Annie. We stood in the fitting room line which is only one that's open, which is frustrating but we understand due to covid and probably shortage of staff to work the fitting room to make sure people can get in and out of there. She walked by us and spoke to us and explained the fitting room process. She not only dis that for us but for others who came up as well. She also expressed concerned for my mom making sure she stay safe during covid bc she is elderly. I thought that was kind. Someone was in the dressing room and broke the door before we got there. She was upset about it and wonder why the person couldnt seek help instead of break the door. I can tell she treat he job like she would anything she values and respect by the way she was concerned about the door and tried to fix it. She immediately let her superior know about it and even he was friendly when he came to the fitting area to check out the issue with the door. When we checked out, Annie was so engaging, friendly, and kind. Thats what we need, more people like her not only at companies but in the world. Those few minutes of kindness can make a big difference in someones life especially during this time (covid) in the world. She definitely needs to be recognized by the company! Try to see Annie if youre at jcPenny. She will...

This is my first time out shopping since COVID 19. Jc Penney has been around a long time. There you can find many good sales. There are 3 issues I have...coupons, sale signs and pricing First of all when your product is on a sign that says buy one get one half off with more of tbe same merchandise, the customer should be granted the sale. Secondly, if coupons online says you can use them in store, but doesn't specify that they can't be used for name brand, again, there should be at least tryingto use it instead of just saying no, its name brand...????. Thirdly, if your pricing says one price and rings up more, that's not the customers fault. When the cashier called the lady with a scanner and it showed the price in the computer and they still didnt know how to handle the transaction. Why does the manager have to tell the cashier that whatever is on the tag, is what they have to sell it for? That's cashier training 101. Although the manager showed her how to ring it up, not one time was there an apology given. If you're gonna honor your customers, do it properly and with understanding. If the workers were customers, I am sure they would...