O'Reilly Auto Parts — Local services in Houghton

Exceptional customer service. The staff are friendly, knowledgeable, genuinely helpful, and any other positive adjective you could imagine. One of the reasons I am not a big fan of chain stores is that they often seem to beat you over the head with the upsell. I find the staff at O'Reilly do a great job of splitting the difference between the hard upsell and making sure I know about extra products (e.g. brake fluid when I am buying brakes) or an upgrade (better pads for my brakes). It may just be a difference in the training they get but they seem to do it out of a sincere interest in informing me rather than twisting my arm to buy something I don't really want or need just so they can meet some numbers mandated by the head office.

They have a great selection on-hand for a small town store and have been able to get anything I needed that they didn't stock quickly. In the past I would shop pretty hard to make sure I am getting the absolute best price but the quality of the customer service at the Houghton O'Reilly has caused me to go to them as a first and preferred source. I still shop around and will buy elsewhere if they are way out of line on price but I am also willing to pay a reasonable premium to support the team at O'Reilly because they are always helpful and their pleasant demeanor and positive attitude generally has me leaving the store in a better mood than I...

Wanted to give a shout-out to Victoria and the Houghton O'Reilly crew. (I called and got her name specifically for this review.)

I was in need of a specific 12V 5AH battery, and not one of the other auto parts stores would even consider ordering, let alone having it in stock. I go to O'Reilly's, not only could they aquire it, they had one on the shelf.

This was excellent and all, made my life easier, but what stuck out to me the most was Victoria's response when I relayed this information, she said "Great, big O' for the win"

It's this kind of pride in what you do, whatever that may be as your means of income, that really makes visiting an establishment worth going to. I say this because so often you can be treated with barely audible grunts of recognition and 0 enthusiasm whatsoever. If one doesn't like there job enough to find some sort of joy or meaning in it, perhaps consider looking for other employment.

Very glad to see a business stand out like this; Houghton O'Reilly is now my first call for parts. bravo guys, keep up the good work and positive attitude; it really makes...

I live pretty much at the end of the earth, and the closest town with an O’Reilly is an hour south of my home. My car badly needed some very hard-to-find transmission fluid, and O’Reilly actually had it in stock! The problem was: not only was the store an hour away, but I work until 8pm. The store closed at 9, and it was starting to snow. Long story short, I called as I was racing down there, and the employees (sorry I didn’t get your names!) were nice enough to hang out an extra 15-20 minutes so I could pick up my ATF. A HUGE thank you to them for being so awesome! I hope she and he both know that I appreciate...