Walgreens — Local services in Houghton

genuinely the most incompetent pharmacy ive ever dealt with. depending on the employee, i get charged for things that i KNOW my insurance covers and has covered multiple times before, making me pay almost 100$ out of pocket and refusing to fix it. they do not answer the phones, for the last week ive been trying to get a hold of someone in the pharmacy only to wait on the phone with “3+ callers ahead of you”. Ive been in person and was told that the lead pharmacist was going to come speak to me about a prescription but to “have a seat and she’ll see you in a few minutes”, i waited over an hour in that chair and finally had to leave because they were about to close for lunch and now im getting multiple calls a day saying my prescriptions are delayed because of insurance but ive spoken with my insurance company and they tell me that theyre waiting on the pharmacy!!! can we hire people that actually know what theyre doing and can do it properly or are we gonna keep having improperly educated cashiers behind the pharmacy counter?? this situation is infuriating for me and many others alike and i dont understand why no true action is...

They called and wanted my prescriptions put on an automatic refill and mail them to me . I don't drive am elderly and disabled so it sounded good to me . Well after 4 months of not fulfilling my prescriptions properly and trying to get to the bottom of the problem ,rude pharmacy technicians that blame the problem on computers and say they can't fix it . The company that they contracted with to do automatic refills, has not fulfilled their obligations and the system doesn't work properly and there was nothing they could do . The employees said that the system has been very frustrating to them and that they have wanted to quit their job because of the systems ( the computer mal.function . They even recommended me to go somewhere else for better service . So ya I did .. my experience with Walgreens has been very bad . The technician were really rude and blame the problem on someone else and tell the customer to go somewhere else . Wow . If I hadn't experienced this I wouldn't...

I've used this pharmacy since Shopko closed, for myself, my wife and my 3 kids. We have occasionally bought snack/food items or other things, but mainly just get prescriptions here. I also deal with Walmart Pharmacy for my elderly dad's prescriptions, for comparison. I have never once felt like I was treated rudely at Walgreens. During the pandemic I have picked up all our prescriptions at the drive-thru, which I never used before the pandemic. It's great not having to go into the store. Sure, there can be 3 or 4 cars ahead of me, sometimes blocking the rear driveway or even the cross street, but the building wasn't planned for pandemics. The service is just ordinary, but I have zero complaints. Some other folks must somehow be triggering bad results, IMO. Or looking for bad...