Burlington — Local services in Houston

Observed broken glass on a picture I purchased, I returned inside (within 5 minutes, I never left the parking lot.) immediately with the same item to the checkout area. Manager and cashier could not validate the item. They did not see it on the receipt. I then went to my car to check off items according to the receipt. I was short one item having left the picture in the store. I asked for the manager again, 2 price stickers were on the picture.......ONE MATCHED. I was then told I would be given a refund on a store gift card even though I paid with my debit card AND had my receipt, repeatedly. Their refund policy was then read ALOUD to them, as it's covienently displayed on a red sign, taped to the countertop. I was told, "I have to get change so you can be on your way ma'am." If I could type the tone in which it was said. 🙄. The falacy here: at least know your own refund policy. I was told "no you can get a gift card 2 times by the manager, and once by the cashier who said it with much confidence. Very underwhelmed customer here. A simple scan for a price check could've sufficed instead of an attempt to eyeball match the UPC, cashier didn't eyeball it when she...

I visited Burlington yesterday evening, As I walked in, I noticed they had plenty of selection on most item's, I decided to go in late it was 9:30 p.m. best decision ever there were hardly any customers In the store which made shopping easier. I decided to go check the bathroom out bad idea it was extremely dirty and only two of the stalls had toilet paper. I finished shopping and went to the register's, only two people were working the register's which was understandable only about 6 people in line, the problem is that two employee kept talking about another employee and scheduling which held up the line and was very unprofessional in my opinion. The other checker was going as fast as she could and doing most of the work. It sounded like one of the cashiers may have been in charge at night, which made it worse when you heard them speaking about the employee that was not present. That is why I'm giving them 2 star's waiting in line for a long period of time because of gossip, is...

I am utterly disgusted and appuald by the racial profiling my children have had to endure at this Burlington location and they need to Fire Wendy Slazara immediately . She is the absolute Worst representation of there company and management. She advise my daughter to come in for a interview. We took her out of school 2 days in a row and she refused to interview her because she is black ! My daughter is absolutely devastated by the racism she has had to endure at the hands of the disgusting women . When I called from my hospital bed to get information to report this to corporate she refused to give any to me and hung up the phone in my face. I’m going to get the corporate number because I’m a very loyal customer of Burlington Coat factory for over 30 years and I know this is not a adequate res presentation of their or there Management and she needs to be reprimanded for her behavior immediately before they catch a discrimination lawsuit . Completely ridiculous , racist and...