Harbor Freight — Local services in Houston

I went in and spoke with employees regarding buying tools for each tech in our dealership. They specifically advised “if you break a tool and bring it in, if we do not have it we will open a new tool kit to get the tool replaced.” Under the lifetime warranty. It was very clear that I asked what all is needed to warranty a tool from this kit. We purchased two of the Quinn mechanic tool sets and I still need to purchase two more kits and tool boxes. Recently I was busy so I sent my technician to get some tools he need for a specific job and to bring the few tools we needed warrantied. They then advised that we had to “bring every single tool from the kit to have the complete kit warrantied”. I have plenty of money to spend and have spent plenty of money. But I’m not going against what I was originally told and losing productivity in my shop to take all of my techs tools out of the box and bring up to have warrantied, then completely reorganize his tool box over a 1/4 inch ratchet, 3/8 PH3, 3/8 T40. I would buy these tools being they broke and now not honoring what they told me as a scam to sell me the tools knowing I originally planned to buy a total of four fully build tool boxes. But now I’m going to go to Home Depot and purchase the additionally needed tool boxes and then replace the currently owned Quinn’s with Husky. Husky is a life time warranty with no receipt required no questions asked tool for tool. If one socket breaks they don’t make you bring your whole tool box up there to confirm if you lost a tool to void your warranty. We all know tools are lost and that should have nothing to do with guaranteeing the quality and workmanship of the brand! As a service manager that continues to have to go grab tools and has always went to harbor freight I’m moving on to Home Depot the ones that I trust personally and have never had an issue with since I was a young teen going there with my dad. Unless harbor freight reaches out and honors their word, I will not step foot in another one and will not hand off my company credit card to any of my employees to go there to...

I bought the 72" Tool Chest #61656, $1199, and wanted to buy the 56" Tool Chest #67861, $799 to side by side with it.

The store I bought the 72" from did not have the 56" in stock, but they told me that store #254 had 3 in stock. I took the 72" home, unloaded it, and then headed over there to buy the 56"

When I got there they informed me they had sold 2 today and the third showing was the display model which could not be sold. They told me to head to store #378 which showed 4 units in stock.

About half way across town again to this store I called to make sure it was actually in stock (It was) and to be ready for me as I'd be getting there about 15 minutes till closing time.

I was informed in a very matter of fact manner that I could come buy it, but I'd have to come back tomorrow to take it as they were NOT loading it tonight. That's right, open for business, potential to make a $799 sale, but they refuse to load it. I tried to inform the woman on the phone that I was already nearly there and I was in a truck I was paying for but she -did-not-care- and wasn't having it.

As if that weren't bad enough I had to deal with the fact I'd set out in a rollback wrecker to retrieve both boxes, these weight 529/656lbs respectively and I'm out a couple hundred dollars for his dry run(s) due to inventory inaccuracies and employees unwilling to work during...

I was there to purchase a wagon attachment for a small tractor. I called to check on availability and the lady that answered the phone was very friendly.

I got there, paid for the item and they brought it out. They offered to load it for me, which was very nice of them. I didn't expect the offer.

The store itself is not one of the biggest locations, but they continue to have a large selection, for any project you may have.

The only downside about this location is that it's in a rough part of town, and you can tell. My biggest criticism is the way they have the registers setup. Let's face it, we know Harbor Freight is not exactly high end hardware, but we love the prices. However, I do believe management should have a little more pride in their store. The boxes setup at the register are TERRIBLE. I'll post a picture to show, but I witnessed another customer slight put his hands on the boxes and they almost fell over.

Being inside a hardware store, I guess I expected a little more ingenuity than that. Either way, it's not a big deal, since you're still getting great prices and an awesome service. I just think they need to get rid of...