Dillard's — Local services in Houston

Skip Dillards for Homecoming dress shopping until staff can help/care about customer. The person in the Formal dept (Jasmine) was all too willing to not lift a finger for customer. It began by not trying to help with unlocking dressing rooms and just sending us to the lingerie dept because “their dressing rooms were unlocked already”. I should have known we were in for a treat.

My daughter found the dress she wanted but it had a hole along the zipper seam. I told my daughter that we could get the $120 cocktail dress if they sold at a discount because I would have to take it somewhere to be fixed. When I brought it to Jasmine the cashier and explained it had a hole (and showed her) she said she “was told” not to apply a discount for a damaged item. I explained that was silly because it has a hole in it and I would have to pay for repairs. She said “that’s what I was told”. So I asked to speak to the person that told her that, surely she misunderstood. She called the manager who never came and Jasmine just stood there without trying to come up with a solution.

Finally, I asked if I was able to order this same size and style online and have it shipped to my house and she said yes, so I said I wanted to do that. While we did that the manager called her phone and she said “I don’t need you anymore” and hung up and I suggested the manager still come because there seemed to be a miscommunication on how to handle customers and damaged items. She said, “well, I ordered it online” and I let her know that was the solution that I came up with. She had not done a thing to help. She said “well I would have said that but I didn’t know this was damaged”. And then my brain started hurting because that was the entire reason we were waiting on a manager. I said, “of course you knew. You still wanted to sell this to me for full price, and I demanded to talk with the person who told you that.” I then asked what she was going to do with the damaged dress. She said “keep it on the rack so people can still try it on”. So I insisted that it should either be marked as damaged or discounted so that another girl looking for a dress doesn’t end up paying full price for a dress with a joke in the seam. She said, again, “that’s what I was told to do”. Clearly Jasmine would have taken advantage of a teen buying a dress if she was willing to try to sell it to a mom who knows better than to accept that.

This was 3:00 9/7 at Dillards in Baybrook Cashier was Jasmine.

If Dillards truly cares about customers returning, please consider training management (who never came to speak with me) and staff how basic customer service works. It seems to trickle down from management according to Jasmine.

We left and found a dress at Macys. My online order will be returned because the principle of the lack of customer help. I was not asking for anything other than basic customer help. This location could use...

I’ve always bought all my perfumes and colognes from here but this will be the last time. Today’s service was awful. I rather return the cologne I purchased and get a refund and go to a different location. The sales associate that assisted me seemed bothered. I wanted to smell a few of the colognes before making my final pick she made me feel rushed offered no help and her attitude was awful. She kept ignoring what I would ask and rolled her eyes asking someone else to answer me instead. She was a tall young black woman that just wanted me gone. I thought it was just her but the other associate with an accent had long hair that had a redish tone to it was also rude rushing my purchase and interrupting me before I could finish my sentence. After I paid I had a question but I got completely ignored by the associate with the redish long hair leaving me to talk to myself while she went to go talk to the other associates. I understand it’s busy but the nasty attitude is not needed the dismissive and rush behavior that they showed was very unprofessional. Someone also needs to let that associate know that she shouldn’t assume what a customer can afford if they didn’t ask or suggest they are on a budget. I didn’t ask about price or what’s cheaper but she kept telling me and showing me the cheaper options it made me feel uncomfortable because I wasn’t asking for something budget friendly. I was confused as to what kept making her think I was on a budget. I just wanted a good soft cologne that my partner would love. I now regret my purchase and will be returning it and going elsewhere. I should’ve left from the start and that’s my fault but lesson learned. I just don’t understand why all these sales associates are all talking and laughing with each other while customers are waiting...

I ordered a blazer from Dillards online and it arrived a month late. That wasn’t the problem-I needed it for work and they had one in store so I popped in and purchased it until the one I ordered, arrived. First, let me preface-the absolute angel in customer service was amazing. They handled my issue and resolved it quickly and efficiently. This review is only for the “new”Manager in the Woman’s department. The original blazer I ordered arrived the day before I stopped in. I understand the 30 day return policy and didn’t want to waste anymore time and took it in first thing the next day. I explained the issue to the manager and asked her if she could help me with the return. She said no because it had been over 30 days. AGAIN, I explained that Dillards had only just delivered the blazer the day before and that I was not at fault for it being over 30 days. She kept blaming the system and said even if she wanted to, she couldn’t help me. At this point she was just refusing to be helpful. I’ve spent thousands of dollars in this store, and have received amazing-immaculate customer service every other time I’ve shopped here. You can imagine my frustration. I asked the manager “So if I go to the customer service counter, they’re going to tell me the same thing?” And she said “Yes, they’ll tell you the same thing.” With that, I went to the customer service counter and the associate took the time to look up when my package had been delivered, confirmed I was being truthful, asked their manager for approval and processed the return-in less than 5 minutes. Easy. Done. I recommend that store leadership review policy and customer service with the manager in the womens department. Lack of empathy and effort is...