Woodhouse Spa - Baybrook — Local services in Houston

This experience is truly next level and the amount of professionalism the staff upholds is truly what makes the experience by far the best. I was walking around the mall finding a place that does waxing. Being a Normal dude looking for something that would fit me in last minute was the real challenge. Anyways I walked in here not knowing what this place was. I was greeted and was complemented on my attire. That was pretty cool. So I went through the services and found waxing. I needed my eyebrows waxed because it looked like a Caterpillar lived on my forehead. The lovely lady who booked my service was amazing she took me on a tour of the establishment, and was extremely cordial regarding me being a first time client! Truly amazing, I was then told that with the waxing I would be given a complementary beverage and snacks. I was hyped, so I just got fruit snacks and a water I’m still a child inside. I was then told my services would be a little longer of a wait. No problem I don’t mind waiting this place is top tier. I was offered a bath robe as well to help with the relaxation process as well. That what’s really through me off guard. ALL OF THIS FOR A EYEBROW WAXING. I declined the offer and just hung out in the quiet room are my fruit snacks and drank my fancy water. Still hyped I was told my eyebrow waxing would be a lot sooner. I was walked to the area where I was going to have my services. I was greeted and the waxing took place. When I laying down I notice the table was heated that was honestly insane. I got my eyebrows done and felt extremely “extra” after the whole entire encounter. I booked a facial and I can’t be more excited about it. 11/10 This...

I purchased a gift card for my grandma to get a massage for Mother's Day. The young lady that assisted me with this charged me 20% gratuity without asking if I wanted to include it or how much. I went to take my grandma in for her massage and when I informed her of what she did she attempted to lie about it. My grandma is Spanish speaking only. I informed them of this when I went in. I feel because of this she was robbed from the experience. They didn't offer her a drink. (My mom went on the same day for the same thing and was offered one) the masseuse just lightly swiped his hands around and didn't really massage. The facial was mediocre as well. The whole experience was terrible for my grandma. She feels discriminated against. When my mom expressed or made comments about being dissatisfied with the service on my grandmas behalf the young lady at the counter didn't seem concerned or attempted to make it right and was more worried about the gratuity we wanted to leave. This place is a joke. We get massages and facials regularly and this place is mediocre. I wish I would have read the reviews before going here because apparently other people have shared same...

I absolutely love their facility, the amenities, the pampering, the location. I have had an amazing experience with one of their facial gals. I have also enjoyed their warm, relaxing, hot tub experience, massages, valentines Day event. They really go out of their way to make you feel pampered. The reason for 4 stars is as follows: I would like for them to improve their communication with us, their customers. I have had 2 different mishaps with them, and it could have been resolved with a timely reply. So 4 stars is due to the front desk, not because of their spa services

9/2024 From previous rating. The front desk has dramatically improved. They are so sweet, pleasant, especially Kathleen (I believe). I was able to give them a full 5 this time. 2nd, I tried their vitamin C treatment. I got so many compliments from ulta and sephora staff on my skin. I went on my day off and tried their cupping, and omg, it was phenomenal! I really appreciate their specials and promotions. The vitamin c facial will make your skin glow and it will dramatically improve it. Thank...