Kendra Scott — Local services in Houston

The worst experience I’ve ever had, and the last time I will ever shop KS. I’ve been a customer for YEARS, and never had issues until today. I made a purchase on 10/28 and upon checking out made sure to ask if the item could be returned if it didn’t work out. The earrings I purchased were too heavy on my ears so I returned them today. The store was packed and only one person was checking out. The person in front of me had several items so it took quite some time for her to check out. I was next in line and you could clearly see that I was next in line because no one was in front of me. A woman came out of nowhere and stood next to the woman checking out (could see that I was in line, and the man she was with even told her I was next to which she responded ‘they’ll help me next, I’m actually buying something’. The employee checking out allowed her to check out next instead of politely saying that I was next. I continued to wait, and after a while another employee saw me waiting and asked if I was still waiting to be helped, I said yes. She called for another associate to come check out at the register who took her time and asked the employee who was checking out the person in front of me if she was almost done so she didn’t have to help. The employee said yes and so I continued to wait for the same employee who allowed someone to go in front of me. Fast forward to my turn, I am attempting to return an item with tags, receipt, box, etc. she proceeds to tell me it is even exchange or store credit only even though I paid cash and had my receipt. I told her I made sure to ask when purchasing and the associate who checked me out assured me it could be returned for refund if it didn’t work out. I then ask to speak to a manager to which she responds she is the manager. WOW!!!! So a manager allowed another customer to cut in front of someone, was not keeping eyes on the floor (she should’ve been the one to call for someone else to help with checking out as there was a long line BEHIND ME!, but she didn’t, and in addition to that— even though someone else did her job and flagged another associate to go to the register to help me, she gave the employee the ok to not check me out because ‘she was almost finished’. Kendra Scott has lost me and my family for good. The absolute worst customer service I’ve ever experienced. Perhaps reconsider allowing young unprofessional people to run your...

Been to this location multiple times and have recieved terrible customer service. Multiple times I have been they have told me without going to check that they are out of a piece of jewelry I am inquiring about. They act like they can’t do an in store order or request a piece to be shipped from a different location when in fact they can. The rice village store offers these services to customers and I don’t understand why the Baybrook location is so unhelpful when it comes to answering customer requests. The store only has two registers and if it’s a weekend good luck because the place is packed. They need to have extra associates on staff ready to check people out on an iPad like other stores do. Or maybe idk just an out of the box idea get more registers!!! I was just there today and we asked a staff member about a pair of earrings we had found and if they had any more. The associate told us that we had the last pair in hand as they were a return. As I am walking around I see a pair in plain sight ON DISPLAY and the associate goes oh those aren’t the ones you have in your hand. I walked up to them and in fact they were the EXACT SAME PAIR. Same color, style, and size. The staff needs a ton of work and I am about to place a call with headquarters because I am such a fan of their jewelry but the Baybrook location staff has major problems with customer service. Also the manager today looked very odd and disheveled and was wearing Dad sneakers and a skirt....not professional and not someone I would want to talk to let alone buy a piece of...

Went in there and spoke to salomeh tried exchanging a birthday gift with receipt and was trying to remove the pedant with some kind of tweezers she told me she couldn't take it off so i said it was fine did not make it a big deal but when i got home and was looking to wear necklace i looked at it and noticed the rock was scratched i called the store and she happened to answer the phone and was rude as well saying how the pedant wasn't scratched when i left the store i told friend about the experience and was confused on why employee didn't exchange it bc that's why they gave her the gift receipt, she called store and we spoke to dee and was confused on why employee was trying to remove the pedant dee was very kind and asked for us to step the following day which we did stood in line and talked to kevin and had the best service he apologized and really helped me out on everything was very kind and professional i only give kevin and dee a 5 star but the experience with salomeh was not it i stepped in on a Thursday and when i went the following day she was forsure being...