Nordstrom Rack — Local services in Houston

The store itself is great, good selection of items and it’s different every time. However, the employees at this store need a lesson in customer service.

I found a Tory Burch bag that I wanted to buy, but it took ten minutes of standing by the locked bag and then asking for help from the five employees giggling and talking behind the counter for someone to actually help. The five of them look at each other as if they were trying to decide who would be punished into helping and then one comes to unlock it and asks if I’m ready for checkout. I say yes, & she rings up the bag and after I had already inserted my card she realizes she made a mistake (the employee discount was applied) & rips my card from the machine & mumbles some excuse about why that happened (while still holding my card) and then re-rings it up at full price, which is what I paid. I’m happy that I bought the bag, but the whole experience was just negative and really discourages me from returning.

This is the second bad experience I’ve had with employees at this store, they all act like you’re an inconvenience when you ask for help and only want to stand behind the counter talking to each other and ignoring...

I came in this location about two weeks ago and purchased several items. I came in today, May 10 to see if I could get another one of the items I purchased for my mother. I waited in line as I saw none avaliable on the sales floor. There were two employees manning the counter, a young Hispanic female and an old African American woman. She was finished with her customer, looked up at me and walked away and started fiddling with miscellaneous items behind the counter. The Hispanic female fished with her customer and called me up, and then the old American American women called up the woman behind me. This is incredibly rude and unacceptable. The young Hispanic woman was very friendly in checking stock to see of any of the item I had come in for were avaliable. They had none and that's okay, but I will never return to this location after the woman at the counter did that to me. I do not appreciate it. My time is valuable, and I am a customer regardless of skin tone and like I treat all equally I...

Very nice selection, better quality clothing than a typical “outlet” type store. Fairly well organized, especially for mid-day on a weekend. Clean, well maintained fitting rooms. I found two very cute tops. The cashier that handled my transaction was rude and pushy. They had a promotion for a $60 gift card, if you open a Nordstrom credit card. I declined his offer, and he scoffed and basically implied I was stupid for not wanting a free gift card. When I also declined to give my email address with payment, he grew even more rude, saying it was mandatory- he continued going on and on for a bit about how I would not be able to make a return or exchange without giving it (neither of which are true). The deceit shopping experience was tarnished by the bizarre and uncomfortable check-out experience. Walked away scratching my head about this....