PANDORA Jewelry — Local services in Houston

I have always shopped Pandora online and had my purchases shipped to my house. Well unfortunately this Christmas Eve I had to make actual purchase inside the store and being new to using Apple Pay I was unaware that I had to move funds into my Apple Pay card to process the transaction…. Well after two attempts The cashier that was working with me gave me directions on how to get the Apple Pay to work to try again buy the 3rd time declined again and a notification popped up that said I needed verify I was of fact attempting making the transactions and it wasn’t fraudulent which I did …. By now the manager Diane or Diana came over and the cashier explained the situation as I was logging into my account verifying that I was trying to make the almost $500 purchase. We tried one more time and it still declined…. At this point I asked if I could just go online and purchase the items I selected online and select pick up and shop at the Pandora location I was at and the manager said no we are no longer doing that today…. Even though while waiting in line 45 minutes to get into the store there were people outside in a separate line doing just that …. So I just decided to give up pay with cash or card while the Manager was standing not even 2ft from me talking to another sales associate about how if it kept declining then I obviously did not have to money to purchase the items which I Ultimately did on my one of my Debit cards. Shame on Pandora for putting such a thoughtless, rude and unprofessional person in a management position that would be so Judge mental and talk about a customer to another employee right in front of that paying customer. Never will spend another dime at Pandora. I will just stick with James Avery moving forward. They always have the best customer Service and are always...

I am being nice by giving my experience even one star. I walked into the store and stopped. I expected a sales person to see me and ask me if I needed help. There were 2 to 3 young women helping one family with a purchase. There was a girl at the cash register that made eye contact with me. I was looking for something special for my mother. My father was in the hospital and my mother is with him so he is unable to get out to purchase my mothers birthday gift. My daughter is a Pandora believer for its value and quality. She is the one that gave me the idea. I was finally approached by the young girl at the register behind the counter. When I say behind the counter I need to add that there is no one that she is helping. Okay to I tell her my story and tell her that money is no object. No response from her at all. I tell her that my mother likes diamonds and a lot of shine. Still no help or the desire to lead me to an area. I end up buying a beautiful bracelet with a few more items. Okay so while I am looking at the product I get a very strong urge to just walk out of the store. Have you ever had this feeling? Had I not needed to purchase this gift on this day then I would have. Okay so I tell her this is what I would like to get and walk up to the counter and as I am standing there another sales person walks behind her (looks like she just either got there or had gone to lunch) and glares at me as I am paying. I can still see her eyes in my mind. Least to say as a business owner myself I will never be back to this store. Absolutely horrible sales staff for such a beautiful product. Very disappointed! It is very seldom that I...

Terrible! Terrible! Terrible!

Management seems to not have a handle on their employees and I wonder if they are aware of the problems associated with their behavior. I don't believe that quality control or guidance for their employees is available because the service was horrible. I don't understand how leadership has let the store run without a check and balance system or without a sense of responsibility to their employees, store and honestly, themselves.

We have visted the Willobrooke location Multiple times . We worked with different employees to ensure my wife's and my experiences were not associated with a single employee. I wanted to make sure that our review reflected a pattern throughout the service and not a singular event. Based on previous reviews, our encounters with the poor service and the overall quality, I feel confident in stating the troubles with the store runs deep like roots of a tree.

I hope this is helpful and I am aware it is very busy at times. I hope everything goes well and that the store is successful. I hope that this isn't seen as a blatant rant without any misinterpretation from my perspective to the service. I don't believe anything will be done and I don't have faith in management, leadership or executives.

Again, the employees don't treat the customers poorly because they are poor people. They treat customers poorly because higher ups don't treat the employees well. I wish the best of luck to Pandora at the Willowbrooke location and I wish I could say I had faith in good changes for the future.

Thank you for reading...