Shirin Diamond Center — Local services in Houston

My previous opinion was excellent about Habby. But today, after a year, I returned to this store and the service from the same person was terrible. For my birthday on December 13, my parents bought a Pandora ring, but they bought it too small. Mrs. Karen told them that if they had to change it, they had to bring the original receipt and in 9 days. The policy says that it is 7 days, but she said, don't worry, I will give you 9 days because it is for a gift. My birthday was on Friday and I went on Monday. I arrived and explained the situation. Abby did not want to help me, she simply looked at the ring and said it is scratched and I cannot change it. She did not take the time to look for a solution, she simply said NO. She told me to come back two days later that the person who sold it to me (Karen) was going to be there. I went on Wednesday with my ring and he lied to me, Miss Karen was not in the jewelry store. We asked to speak to the manager and the problem was not that he was stressed, the problem was the days that had passed WHEN THE INCOMPETENT ABBY HAD NOT WANT TO HELP ME AND TOLD ME TO COME BACK 3 DAYS LATER. After such a long time and being in the store for 1 hour without anyone resolving anything, Pamela's brother arrived who had already helped us before in the Gold section because we are old clients and offered to enlarge the ring. WAS IT SO DIFFICULT ABBY ?? TO TRY TO FIND A SOLUTION ...... YOU DON'T KNOW HOW TO DO YOUR JOB, obviously you left scolded and didn't even know what to say. YOU HAVE NO CHARACTER OR THE INTELLIGENCE TO WORK WITH THE PUBLIC AND SOLVE PROBLEMS. I give 5 stars to Pamela's brother who helped me and if I had less than 0 stars I would give them to Abby. I'm sorry but you are terrible at serving staff. Not to mention other people who were at Pandora whose names I don't know. DO NOT BUY HERE, you have lost me and my family...

Shirin Diamond Center is truly a hidden gem and an absolute standout in the world of fine jewelry. From the moment I walked in, I was met with warmth, professionalism, and an undeniable passion for excellence. The staff are not only incredibly knowledgeable but also genuinely dedicated to helping you find exactly what you’re looking for — whether it’s a timeless engagement ring, a custom piece, or a meaningful gift.

What sets Shirin Diamond Center apart is their attention to detail and commitment to quality. Every piece in the showroom sparkles with craftsmanship and elegance. I was especially impressed by their ability to create custom designs that perfectly matched my vision — the end result was breathtaking and beyond what I imagined possible.

The customer service is world-class. They took the time to educate me about my options, never pressured me, and ensured I felt confident every step of the way. I left feeling not just satisfied, but genuinely valued as a client.

If you’re looking for a jeweler who blends artistry, integrity, and unmatched service, look no further. Shirin Diamond Center has earned my highest recommendation, and I will absolutely be returning for all future...

Would not recommend this business to anyone! I would give this company negative stars but it would not let me post this without selecting at least one star. I bought a 14k gold charm online and their customer service is terrible and nearly non-existent. I've read several reviews saying how good their service is but those experiences seem to be in the physical store. Tried to return the item I bought and after several attempts finally received the info and shipping label needed from the company. They said it was not a problem to return the item even though it was, by that time, close to the end of their return window. Once I returned the item they said it was past the return date and sent it back to me! It was their fault and it had been approved. Called and emailed several times and was assured a manager would call me back to take care of it. Never happened. I followed their return policies, returned the item in original packaging and it was definitely re-sellable but they refuse to accept it. Don't buy anything online from...