Rey del Pollo — Restaurant in Houston

I get gratuity is common when it's like 6 or more people in most restaurants are added automatically but there were 3 adults and 2 kids and yet they charge 18% on check upon the 20% tip already placed from that total did not see a sign that said how many people before they added to total yet when a question about it the waiter said she does not get the gratuity got very defensive like we did something wrong by asking well pretty sure that's not legal I mean aren't all tips suppose to go to the waiter they might need to look into that because that's messed up if they don't receive all their tip. As for the food, the chicken was edible, not the best but you can eat it, baked potato had ground beef on it thought it was different I mean it's beef but ground beef on a baked potato that's new. Service was what you expect when only one waiter is running the whole restaurant. I get people have family issues and. the other person had to go but living with just one waiter to deal with the whole restaurant that's messed up. I mean there were two families in there but having to take phone orders and attending the people in the restaurant just found the whole...

This place has good food but the service is just terrible...I called ahead and placed a phone order. When I arrived, the girl said she never spoke to me and I had to wait ....15 min later...I know I spoke with the same person over the phone.....a couple whom said they had been there over an hour waiting for their food said to cancel their order and they left....then when another customer (who had already been waiting) asked about his order the same girl apologized for the wait but the food that they had ready, was for the customers at the tables😧...there were 2 tables seated in the whole restaurant...and 8 of us waiting for TO GO orders....terrible service....btw got my 8 PC order after 30 minutes. Dont think I'll be going back anytime soon. You just don't tell your paying TO GO customers that they can't accomodate you because they're saving it for the seated ones and also blame the problem on the kitchen staff. Take responsibility and...

Very poor customer service. We paid for to go and decided to eat part of our meal at the restaurant and do the rest as to go and the guy at the front desk agreed. We were almost done with our meal and our drink was not given. We requested this twice with no response so we took a cup of drink from the fountain to avoid us choking. As we were leaving, we were asked to pay $2 for half a cup of drink from the fountain and our 1litre drink that came with out to go order we had paid for will not be given to us because the 12piece chicken to go order with a drink is no longer to go since we ate some.

To our surprise the irresponsible and unprofessional manager on duty said she was going to call the cops thinking we would back off and be allowed to be cheated. We encouraged her to call the cops and demanded for our 1litre drink. She got tired of us and had no choice but to hand us our drink.

This is the worst place...