Target — Local services in Houston

Worst location ever! Managers can't find a good enough excuse for their team mishandling of in store pickup. March 7th missed a whole 13.2 gal trash can. Made it home to the Clorox wasted in the bag. Let it go and said it's one incident. On March 25th placed a pick up order that ended with a missing Twister game. Didn't get a refund for the item missing. It wasn't even brought into talks until a few weeks ago when Astrid however her name is spelled, called regarding a bad survery I left with all the issues I had with missing items, wrong items pulled, to even defective items such as kids gummy vitamins. Still awaiting this imaginary gift card that Manuel stated he don't know anything about. Aug 4th big order placed over $400, the puller retrieved the wrong batteries. Plus we were missing several household items like dish soap, fabric softeners, box of easy ups, etc. At that point I became so mad that I contact Target.com to file a store complaint. Had partial of the items refunded and gift card. Husband had to make a return then repurchase of the batteries by the way. On Sept 9th, Olly Gummy Vitamins for Kids (Elderberry) were melted. Why the puller didn't catch that. Who knows? No one! On today Dec 15th missing Lol Tween and Vtech. Contact Target.com who did a return then went to purchase the items since the store was not answering. He notice that no email was sent to me to choose an alternative item because it was out of stock at location. He got really concerned about that and advised me at this point to contact Corporate. He noticed that the VTech item was in stock so he placed the order again then tried to call the store to pull the item immediately to avoid the 2 hour wait since they messed up so bad he put in the complaint. Had to end up getting the LOL from Willowbrook location. Talked to Manuel the manager who stated that he checked the out of stock area or not found area but nothing was there about the LOL being out of stock. He went directly to the VTech item on the shelves. Asked my husband to wait 30 mins for the item to even be pulled. Husband made it home just for the item to become ready. I hope my situation brings awareness to online/pickup in store shoppers. Don't waste your time! Literally. They don't care about issues. They think gift cards fix the problems. They tried to blame holiday staff but from March to today December is not holiday staff issues. It's just poor training. Shop somewhere else or get your items from another...

Loved shopping here, but an employee (who I regret not asking her name) made me feel like they thought me and my son would steal or like if she was trying to “scare” me by letting me know that “so they don’t stop the boy” she’d let employees upfront know about the things I was (very obviously and in front of her) putting in the backpack (I was going to buy for him and that by the time I was almost done shopping I purposely left open for reasons like these; I didn’t want it to look like I was trying to hide them) because I didn’t have a cart. I admit I should’ve taken a cart however I wasn’t planning to school shop until I saw the school supplies and I didn’t want to go all the way up front for the cart when I was already at the toy section across the school section. Also our hands were both full. I also doubt the cashier wouldn’t have felt or seen all the items inside by checkout time. I would have rather the employees keep an eye on me if they were so worried. They would’ve seen that I wasn’t going to leave without paying. At the moment I couldn’t process what she said, but still felt a bit insulted that she even mentioned it (completely ruining my mood) and decided to leave. However, after thinking about it so much and telling others my experience I realized that I wasn’t wrong to feel that way. I would’ve appreciated if she would’ve at least let me know way ahead of time that they’d get in trouble if they allowed customers to do that and if I could please get a cart instead of using the backpack. I would’ve understood completely. However, the first thing she did was to let me know that employees upfront would know about the items we put in the backpack due to not having a cart so “they don’t stop” my 7 yr old. The whole walk up to pay felt like every employee was starring at us making me extremely uncomfortable.

If it wasn’t for my baby that wanted his toys and supplies, I would’ve left...

Horrible I’m done w this store. Gave up on them for about 5 years due to the horrendous customer service but I decided to give brick and mortar my business this Christmas season. BIG BIG MISTAKE!!! So I find a measly eyeliner for $5 on clearance for $1.50 and I wasn’t clear on the color so I picked the one directly above the sticker (which I must add was BEHIND their protective plastic bar). I took a picture because I just had a feeling there would be trouble. Additional it was on the very very bottom shelf and I’m disabled which makes it extremely difficult for me to get down to see what choices of colors there were, much less what the sticker read exactly. I get to the register and inform the cashier I have an eyeliner that I want to make sure rings up correctly. And of course it doesn’t. I show her my phone. She zooms in and informs me it’s for eyeliners. I tell her well you can clearly see it’s placed on eyeliner and no one can read that on the bottom shelf. I ask to get the $1.50 price. She goes and asks the manager. Nope. The manager didn’t even turn around!! I wasn’t even worth acknowledging!! Well guess what I worked in retail and that’s a HUGE NO NO!! Told the girl I want that price or I want nothing. She just stood there. I told her I’m done w target. Over $3.50 they will lose a customer. At their own mistake and they didn’t even go and look at go and fix it!! WTH is wrong w them?!?! Lost a customer for good! Couldn’t even turn around!!! Wow. Left all my purchases on the belt and told her not getting anything. She can keep it all!!

On top of that couldn’t even get customer service or HR to answer the phone after calling repeatedly for over an...