The Plaza Museum District Apartments — Local services in Houston

Updated Review: 10/22/18 I am writing to update my below review. I have been living at the Plaza Museum District since 2014 and have seen the community get updated over the past few years under Allison's management. I have continued to have an excellent experience as this community, and have only experienced improvements over the years!

My highlights of living here include: Excellent proximity to a beautiful, quiet and established community. Just removed from the middle of all the HTX action, but within a 5-10 min drive to anything you need! Community is comprised of young professionals. No wild parties or trashed facilities here from other tenants. Beautiful landscaping and groundskeeping adds to nice apartment views and a tranquil environment. Truly a gem, this property is a peaceful oasis to return to at the end of the day. Wonderful included apartment perks: trash valet, carpet cleaning upon annual lease renewal, preventative pest control that absolutely works Maintenance requests are always resolved within 24 hours in my experience Parcel Pending package retrieval service allows you to pickup packages 24 hours in a secure locker facility. No need to rely on a person to release your packages or be worried about stolen boxes left at your door. This property is all class. The dissatisfied reviews from other users/tenants must not have much experience living in metropolitan apartments. Management listens to the residents' inputs and works to put our feedback into action, including increased security and towing to ensure community spaces are exclusive to residents.

Original Review: Great property and location. The Museum District area is beautiful and the Plaza has the best apartment complex location of competing units for the area, seating across the street from Hermann Park. I have been living in the complex for a year and have had a great experience working with the staff; even when new people have joined the leasing office, the quality of staff has remained consistent. Apartment units are extremely quiet and I was pleasantly surprised to see the residents mainly consists of young professionals, considering the close vicinity to Rice. Any residents I have interacted with have been very nice as well. The only recommendation I wish the complex did (which is kind of petty, because it really is that good) is if the office space included a printer and if they offered dry cleaning services. Some of the other Houston apartment complexes can collect your dry cleaning, have it sent off and return it to your unit. Since I travel for work, this would be a...

The Highlights includes Smoke Free on its Apartment.com page. However, cannabis smell permeates on weekends/holidays and some weekdays, indoor and outdoor. The neighbor can endure the whole building’s concussion due to the music with heavy bass for the whole weekend and midnight. However, the neighbors file complain about the sound of routine walk from a toddler who always go to bed after 9-10 pm. We adults sometimes make similar sound while walking faster on this floor. The same sound of routine walk can be made from our upper floor, but we assume this is normal for an old building. The leasing office did not respond to the cannabis smell or the heavy music but warned us about the walking sound bothering neighbors. The cannabis smell also pervades in different corridors of the front building many times no matter day and night. Our pediatrician warned us that the smell of any illegal drugs are harmful to children with developing lungs and brains. Many children who live in this property are being ravaged by the property's Inaction. I thought this is a place for law-abiding and reasonable people. The leasing office claimed that cannabis users would be fined $500, no further punishment's, which is the good news for pot smokers. They also told us that we can walk in for the ULTIMATE problem solving discussion with the manager, but the manager avoided meeting with us when we did it. We are disappointed with the other reviews praising the management. Cannabis smell invading record: From 11:30 pm on May 23, 2025 to 4 am on May 27, 2025 3:25 pm on May 28, 2025 6:15 pm June 25th, 2025 8:20 pm June 26th, 2025 11:45 pm June 26th, 2025 1:40 am, Aug 27 11:05 pm, Sep 4 5:30 am, Sep 8

The leasing office provided a phone number for reporting issues after office hours, but the recipient did not always pick up the phone. The recipient replied that he cannot do anything at night, but he will report it to the leasing office. The phone number is...

The building changed hands about a year ago, and a few months later renovations began. Each time we ask how long they will last we get the same answer: "About two months." It's been seven.

Renovations include jackhammering out all of the concrete walkways that sit outside our apartment doors. I work from home, and patiently sat through this project the first time, even though on the day we were denied access to our apartments for an entire day I had to board my dog (at my own expense) and work from home without the ability to come and go. (Certainly a breach of fire code or some other city code one would think, but just because I work from home doesn't mean I can work from anywhere--I can't sit at a coffee shop for 12 hours). We are denied parking access for 12-14 hours a day, for weeks on end while they paint the garage. The paint job, incidentally, is awful.

The workers hired are very nice people, but they leave access points open for anyone--resident or not--to enter our "secure" building. They throw food scraps and trash around our yard and building, including chicken bones--we dog owners sure are thrilled about that! I've yanked many a chicken bone, candy wrapper, and foodstuffs of unknown origin from my dog's month these last seven months.

I live in the parking garage-attached building and my apartment faces the Children's Museum. Between the buses beeping and idling outside my window all day and the jackhammers, paint-sprayer motors, and other various construction noises I've come to HATE the building I once loved. There used to be a lot to like about living at the Plaza Museum district and most of that has been obliterated by the new owners. They "updated" the gym but most of the new equipment is worse than the old equipment! And they keep on raising rents, which I find amazing.

We had plans to stay in this location until 2016 but this is our last year here. Truly awful, which is a shame because it is a...