Houston Towers Inn — Hotel in Houston

I am very disappointed with the terrible service received at the Houston Towers Inn. What could have been a neat and unique bed and breakfast experience, ended up being the worse customer service ever. As a B&B that has only been around since January of 2018, they have much to learn in this business.

My girlfriend and I spent a night at the Towers Inn as a romantic staycation. Immediately we were surprised at the bad neighborhood it is located in. This is definitely the hood and not the friendliest side of town. Next to Houston's infamous 3rd and 4th wards.

For this reason, the Inn is gated and you have to tediously manually open and close their gate in order to park your car. Once at the Inn I was greeted by a gentleman who asked for copies of our IDs and made us sign our paperwork. He, went over a wide array of rules that we needed to agree on. This place has to be the strictest B&B I've ever stayed at.

Once we made it to our room, we realized it wasn't very spacious at all.

The Inn has a poor excuse for a pool, which is more like a small fountain. There are also two outdoor patios.All these areas have a 10pm curfew.

That night, we had an issue with our restroom door, which would not open. We called the number provided to us and another employee came to us. He was an older man, gave a creepy vibe, and was very cold to us. It seemed as though he was irritated to help us.

In the morning, a pitiful breakfast was provided to us. Anyone that has stayed in many B&Bs, knows that breakfasts is supposed to be something that stands out (hence the name Bed and BREAKFAST!). It was all self serve and similar to the continental breakfast you would find at a cheap hotel. Nothing with substinance, no eggs, no bacon, nothing! There were frozen crepes, cheese, and fruit.

Check out was at 12pm, so my girlfriend and I packed our things and said goodbye to the staff. It was after our check out, that the disrespect began.

I received a call from the first employee of the Inn that we had stolen a towel and would have to pay a $25 fee. After, I told him that we would not do such a thing, I asked him if he had checked the bathroom door where we had hung our towels. After checking, the weird man embarrassingly apologized.

Later on that same day, the older and cold staff member called me and said that I had smoked in the room and would be charged $500. This came to a surprise to me, as my girlfriend and I are lifelong non-smokers.

The man insisted that the room smelled like smoke and that he found tobacco in the garbage can. Once again, I explained to the incompetent employee, that we were not smokers and it was impossible for him to have found tobacco in the room.

He called me at least five times that same day and accused us of smoking in his room and ruining it. His tone became loud and he then began to threaten me. He told me that my two options were to have the police called on me for smoking "marijuana", or return to the Inn to "settle things".

He continued to make his false accusations and would not listen to me as I told him we were not smokers.

At this point, I told the man that I would not return to the Inn, since his tone of voice and words were direct threats to me. He said to pay the $500, and I told him I would not do so.

Now, I have received an invoice by email for these false charges.

Do not, I repeat, do not give these people your business. The city of Houston has many great B&Bs where customer service is at the helm. We have stayed at many of them before. The Houston Towers Inn has employees employed with a cold demeanor, they are not eager to help, and are looking for any excuse to get money out of their customers. You would think that their $150 a night would be enough!

In summary, the Houston Towers Inn, is a poor excuse for a Bed and Breakfast. They are located in the most run down part of the city. The locale is unsafe, has rude/cold employees, provides a tight space and a poor breakfast. They do not value their customers. Avoid...

An absolutely BEAUTIFUL hotel with so much charm! I spent an hour just looking around after we arrived. My boyfriend and I booked a room slightly last minute to stay in houston. I was eyeing some of the Marriott level places in the museum district because they were slightly cheaper, but once you accounted for paying to part ($15 at downtown hotels) and paying for breakfast ($16 at Marriott and other hotels), justifying a little more for additional charm wasn't that bad. The room was pristine! We were a little confused when we arrived because the front door was locked, but if you ring the doorbell an employee will answer and get you checked in. We were shown to our room, which was also very pristine. I was extremely appreciative of the dual flush toilet and the refillable wall dispensers for soap! Very eco-friendly. Also, availability of baby wipes, face wipes, and poopourri (tbh every hotel needs some). We slept well, and it was so so quiet. I didn't see a single guest, never mind hear one. The passcode to enter (in place of a card) made it feel like I was about to spend an entire summer living in a rich uncle's mansion. We only saw an employee when we checked in, and again the next morning for breakfast. Breakfast was QUITE the spread. Coffee, tea, eggs, bacon, veggies, sweet bread, multiple cheeses, HOMEMADE cottage cheese, fruit, extremely delicious pastries, cereal, and more. The gentleman preparing it took an hour to finish laying everything out, it was so complex. Needless to say, I was sad to leave but hope I can stay here again next time we visit! I will note, another reviewer complained about this being in a "bad neighborhood." It's definitely an area that's being gentrified. So if by bad you mean poor, yes, it's an area with people who probably don't make a ton of money. That doesn't make it bad. I felt completely safe when we stayed there, even when we returned late at night. Also, they don't shut the gated parking now which was fine by me, but I noticed someone else complained about having issues with the gate...

We rented the entire house through AirBNB in October. I couldn’t leave a review on air bnb but since I paid for my portion I’m gonna do it here. I felt like the entire time they were trying to catch us doing something wrong - no visitors are allowed at all or they charge you. I came to town and my friends couldn’t come visit me. Asked if we could have 3 friends over to play games and we were told no. Dirty a towel they’ll charge you (the towels are horrible quality, not soft spa towels but something thin, not matching looking like they’re from the thrift bins, thought it was suppose to be a luxury experience?) Heat the pool, gonna charge you. I got in the pool any ways and came out with a horrible rash either from the chemicals or how freezing it is. It barely gets direct sunlight so it’s freezing. They have signs all over the house telling you the rules and then following with what they’ll charge you for breaking it. And even though they claim they’re not on they have cameras throughout the inside of the house . Kitchen is not stocked with the sufficient dishes and pans for cooking. We bought food but ended up not being able to cook any of it because they didn’t have a baking pan for food. I did not enjoy my stay here. I’d choose a hotel. Also a reality TV show was filmed there and people were driving by constantly and taking pictures in front during our stay. I had pictures of all their silly rules but no option to upload. An attendant of sorts were on grounds ever day almost but didn’t add any value to the stay, felt more like an intrusion of privacy. Go ahead look up my ID - it’s under a Murdock stayed in October. Not worth...