Bergstrom Buick GMC of Green Bay — Local services in Howard

When I booked the appointment I was told it would take about an hour, they asked if I would like shuttle service or just wait, I told them that I would be dropping it off and would pick it up later. I had my kids drop my truck off just before the appointment time, my agent Anne was not there so they dropped it with another gentlemen( my son doesn't remember his name),who again said it should only take around an hour and asked my son if he was gonna wait, he was not and gave him My number to call when it was ready( my husbands number is on file, but I left specific instructions to call my number). I waited and finally called just after 2, got ahold of Anne asked about my truck which she claimed she didn't know it was there, I had said it was dropped off at 11 my appointment time, she had just gotten back from lunch and no-one told her. She was short and rude with me. I explained to her that I was told it would have take approximately an hour and she snapped back at me and said I don't know who told you that but they lied. I tried to explain more but she cut me off said she was going to check out what they had done with my truck and she would call me within the hour. She called me about 45 mins. later told me they were still trying to diagnose the problem and she was hoping that they would know shortly and she would call me as soon as they knew, I asked about the estimate from the body shop and she knew nothing about that but would find out. She finally called me back around 4:45 to tell me it was a wire for my coolant sensor and they didn't have any in stock but would have it the next day. I asked if it was covered under Ally she said it was. She said she would call me the next day when it was finished I asked if she could give me a round ab out time she said hopefully by 10. I again asked about the body estimate she said she left it on the seat in my truck. The next day I waited for a phone call, and only call I received was from my husband who was upset that she had called him at work instead of calling me like I had asked. When I called in to ask about it and if I could pay right away cause my kids were going to pick it up. She was again very short and snotty with me when I asked why she called my husband instead of me like I had asked. So to sum it up, I do not think I would use your service department again unless I absolutely had to . I deal with customers as well and if I treated them the way Anne had treated me I would not have a job. I enjoyed buying my truck from Bergstrom and was looking forward to buying another vehicle again soon, but I am considering looking elsewhere now. I want a service department that I can depend on to be truthful and have good...

I inquired on a vehicle on 12/19/2020 from an online listing. Within 30 minutes I received a phone call back from a salesperson by the name of Fernando, he confirmed vehicle was still available but having some work being done on that coming Monday and he would contact me on Monday 12/21/2020 and get me pictures and videos of the truck. Well waited and never heard back. Tried calling Fernando on 12/23/2020 message left, tried 12/24/2020 another message left, and also tried calling on 12/26/2020 and message left again. Not once did I get a return call from Fernando. On Monday 12/28/2020 I call the dealership and requested to speak with any salesperson about this truck. I was transferred to TJ and he confirmed the truck was still available. I was asking questions in regards to delivery and he said he needed to check with the sales manager on that, but would get back to me within a couple hours. Well 24 hours went by and again no call back from Bergstrom. Called on 12/29/2020 and requested to speak with any sales person that could return a phone call. I was connected with Katie. She confirmed vehicle was available and she got me pictures and videos within an hour and paperwork was all done up within 3 hours. I put a deposit to hold the vehicle while I waited for the paperwork to be mailed to me as I am an out of state resident. Paperwork arrived on 12/30/2020 got it all signed by due to the holiday couldn’t mail back right away. On 1/4/2021 called and asked if I could just scan and email the paperwork back as I needed the truck before the weekend, she said that there should be a return fedex envelope in the original one. Well there wasn’t so I was told to just drop it regular mail as they need the paperwork before they can do anything. I again reiterated that I needed the vehicle by the weekend. Well fast forward to Thursday 1/7/2021 never heard anything back from Katie had to call and see if this was going to happen before the weekend and she said not until the original paperwork shows up. After getting a little upset with Katie and explaining that it has almost been 3 weeks since I first inquired on this vehicle and the price was lowered by the dealership in that time frame that I need this truck if by Friday if I am buying it. She finally offered “well I suppose I could just reprint the paperwork” all in all the vehicle was purchased on 1/8/2021 but I would not recommend going through Bergstrom unless you want to beg for someone to call you back or sell you an almost $70,000 vehicle. I won’t be buying from Bergstrom again, however this was the exact vehicle I was...

Well, where do I begin. I bought a Pontiac Grand Prix SE from a neighbor a couple of years ago, and he hadn't done much in the way of serious maintenance. So, the car needed new brakes and drums, a new EGR valve and tube cleaning, new spark plugs, new tires...well, the whole gambit. It also had a malfunctioning blower, which only worked on setting 5.

In October of 2015, I took the car to Bergstrom, and provided my own brakes, drums, and EGR valve which I purchased from Advanced Auto. I did this because I know that the Pontiac Brand has been defunct for at least a decade, and I would be without a car for several days while they ordered the parts and blah, blah, blah. Well, the service guy I worked with was all angsty that I brought in my own parts (probably because that cut into HIS bottom line). They did the brakes beautifully, the oil change was great, they didn't change the air filter which I provided and asked to be changed, and the EGR Valve went in smoothly...but then the tubes ended up needing cleaning out the following spring. So, I dropped nearly a grand during the first visit in October, and was back in their shop with a clogged EGR Tube...again...and needing the blower fixed permanently. I also asked that they fix all the blown fuses in the fuse panel...they didn't. So, my second visit cost me a whopping $562. They fixed the blower resistor, and I had a fully functional blower again. But guess what...here it is, not even a year after that repair, and not only is the blower only working on setting 5...again...but my day running lights are now directly affected by the malfunctioning blower, and I'm only getting about 15 miles to the gallon. So I really don't know if I can trust these people anymore, because none of their fixes seem to be permanent.

I learned a hard lesson when I took it to a Pontiac Certified mechanic to have my tires replaced, and all the coolant fluid drained and changed, that these dealerships are constantly trying to upsell you in their service department by inventing other issues that aren't really wrong, but "could" be wrong...a little honesty would be brilliant, but one thing I learned is you can never trust a car salesman...and if you can't trust the salesman that represents the dealership...can you really trust the dealership or any of its...