Verizon — Local services in Hudson

I have mixed reviews about this store. We've purchased many phones from this store over the years and have been pleased with the service in the past. We were upgrading my daughters phone and because the 2 phones we were looking at were out of stock we were given a great deal on on a display model, which we were very pleased about. However the next day, upon reviewing my receipts I saw a $15 charge for "Ready? Go! Package". I had no idea what so ever what that might be as the only things I purchased were a case, screen protector and pay off for the remaining 2 payments on the phone. I called the store and was informed that this is a fee for transferring the data from the old phone. I told the associate that no one told us there was a fee for that, we had recently upgraded other phones on the contract and weren't charged then, so had no reason to believe there would be any charge this time. She said that is was a new fee and when I asked that it be refunded since it was not disclosed to us, she said there was no way it could be refunded. I expressed that I was very unhappy and that I would be calling Verizon. Her response was that was fine, the only thing they could do was give me a $10 gift card toward the purchase of something in the store. I called Verizon and they said they had never heard of any such fee, but since I paid with a debit card they were unable to credit the amount on my bill, I should go back to the store and tell them this is an unauthorized fee and to refund my money. If they won't then call Verizon back while in the store and they will talk to the associate. I returned to the store, spoke with someone else and was begrudgingly refunded my money. Just beware of this newly instituted money grab if you purchase a new device...

Update: Verizon in Hudson continues to disappoint. After seeing this review, the store owner, Travis called me back anxious to help. So far the help effort was to get my 64gb phone replaced. Somehow, despite getting the assurances that they'd do it correctly, they gave me a 32gb phone that I just discovered. And the phone still doesn't work properly. I have since escalated to Verizon management and am awaiting their response. Bottom line is that this store, as a non Verizon owned retailer, appears to only be interested in "getting a sale" and isn't concerned about long term customer satisfaction.

Very disappointed in the response I just received from Verizon in Hudson Ohio. I just got my new Samsung S6 about 3 weeks ago. It worked great at first, but after 1 week the Bluetooth stopped connecting to my vehicle. My wife's phone (same exact phone) does not have this problem and my old phone had no problem connecting with my car. I took it back in and they did a "hard" reset which, after reloading all of my data and apps, fixed the issue. Now I'm at 1 week later and it has stopped working again. They told me that their technician is only available on Wednesday (which is bad for me) and that they can't give me a new phone anyway because I'm past my 2 week return period and that maybe I should take it to a different store or call Samsung. I guess getting the initial sale was enough - servicing the customer afterwards...

UPDATE I accepted the co-owner's suggestion to stop in and found him very friendly and helpful. He reviewed all my transaction fees and verified I had received a store credit so as to honor the rebate price that was discussed. It had been done properly the first time but he wanted to make sure. He answered my usage questions and offered me a free accessory for my trouble. I appreciated that and have changed my review rating to five stars. I learned some of the issues are caused by Verizon itself, not this store. Thanks for the great customer follow-up service.

I recently purchased a phone here. Next time I would ask more specific questions about the extra fees involved. "No payment needed now. It will appear on your Verizon bill." was the usual answer." The receipt given is totally unhelpful and shows no amount for the rebate or rate plan. You will be charged sales tax on the price of the phone and it will be applied to your Verizon bill' Yes, they will transfer your data from the old phone, but there is a fee ($10) that was never mentioned on my preliminary visit. Bring ALL your passwords and test every icon to make sure it works before leaving the store. I was told to have my apple and Verizon passwords, but needed others. Even if you have a Verizon account, there is a $40 fee for using a new phone on your...