Panera Bread — Restaurant in Hudson

As you should know from my card history, we have been coming to Panera's for quite awhile. Today was the worst experience ever! We come with several friends to the Panera's on East Washington Street after Sunday Church almost every week. It was too embarrassing today when the coffee pots were not attended. The creamers were not filled. The management just said "I'm sorry" in an arrogant mood. It was as if he was not responsible for keeping up with the flow! They did not have an ample supply of clean mugs. The Hazelnut was empty for over a half hour. Then the server tried to tell us we were wrong! They had not made any new brewing pots and that we would have to wait to get them brewed! Our bagels and sandwiches had turned cold, while we waited for the coffee.

It seems like there is a different manager each week and the turnover of personnel can not keep pace! None of the managers has impressed us with his sincerity, nor Customer Service training! Each week, it seems harder for them to keep the coffee pots recycled on time, with each of the different brews. It seems the like Hazelnut always runs our just as we get there! The other Panera's in Solon and Hudson have been terrific and the main reason we keep coming back. They are well managed and have well trained personnel. It is a delight to patronize them.

Today's experience was just too much, and we thought you would like to know how bad it was. We understand these are franchise stores and this one keeps us constantly wondering! It has been convenient for us and our friends, but this experience is going to be difficult for us to influence them any longer. Respectfully yours, ...

The best thing about Panera bread? Well, other than their amazing bagels and pastries of course? Their sip of the month club! As traveling AdVANturists this comes in super handy. Unlimited drinks every 2 hours across the country? Why yes, please and thank you!

Stopped at this location to get a beverage and split an Asiago bagel with cream cheese. As always, both of these products were as to be expected. No complaints on either!

Parking as this location is hairy at best. Busy parking lot with lots of self centered drivers. Make sure your insurance is current and pay attention! Whoever designed the parking lot should consider a different line of work.

Interior is your typical Panera. But the flow is horrible! The entry is crowded and how people would move around to get food and sit down is convoluted. On top of the poor flow of human feet, the bathrooms are super small, gaps in the stalls far too large (peeping eyes beware) and someone needs to do a good detail.

On the upside? The patio here is HUGE and super nice. Half covered with a roof and half with umbrellas. Saving grace for such a poorly designed interior.

Not our favorite location, but serves...

While placing my order, I had to repeat myself, at least twice. If I had to say what I wanted to order any louder, I would have needed to yell (there were no loud machines running in the back either but plenty of employees chatting with each other). I even went as far as to describe where on the menu the items I wanted were located.

I still did not get what I wanted.

After I had placed the order (and got what apparently they wanted me to have, that I did not want,) two individuals came in together. Their orders were taken and served.

Their orders were made and served before mine, even though I ordered first.

In short: I will never go back to this location. There are many options across the street and down the road. Even the local grocery stores are better than...