Dillard's — Local services in Huntsville

I placed an online order for a pair of Michael Kors Monique Glitter Gold Trainer Sneakers that were expensive for a vacation trip 2 weeks ago I waited as usual for the order to arrive in my hometown to be picked up curbside after receiving the email to pick them up, I looked over the sneakers immediately after the salesperson brought them to my vehicle while still in the parking lot I noticed that at the end of the shoelaces there was a yellowish color looking like perhaps a defect or discoloration from the caps that hold the laces together at the ends since the shoes had a gold glitter on the top of the shoes and the Michael Kors emblem in gold(not real gold) on the back heel I wasn’t sure. So I called customer service spoke with a representative on 6/23/22 described the issue to her(I didn’t get a name because at the time I had trust and faith in Dilliards)she reassured me that they would send out another pair OVERNIGHT FEDEX and I would receive them by today 6/27/22 for my vacation trip, I received a email this morning around 9 am stating the delivery would be tomorrow by 8pm 6/28/22 I called customer service again told the whole truth to this situation to another representative who claimed a manager apologized for the inconvenience and basically said they couldn’t do anything but this representative said the shoes should have arrived Friday 6/24/22 if the RTR team had finished the processing procedure so I asked to speak to a manager and was trying to tell her about the problem in which she kept interrupting me being nonprofessional and could care less so I said because of all the anxiety stress and disappointment plus incorrect misleading information given by two different workers I feel that the shoes I had in possession should be written off because of failure to keep Dilliards customer satisfaction policy to send the ones that were not arriving as told send them back she said no and this is unacceptable to me because I should have never been lied to and promised a definite date by the first representative then told by the 2nd representative another earlier arrival date then to be let down by Dilliards after all the thousands and thousands of dollars I’ve spent the manager needs to be reprimanded along with the first representative and the warehouse workers or RTR team or whoever didn’t perform their job duties causing delay and an unhappy non satisfied customer that has been a diligent Dilliards customer for years! This is the last time I will ever purchase anything from Dilliards and will be taking my business elsewhere the AmerExpress Dilliards credit card will be shredded into millions of prices and I have sent plenty of positive reviews in the past of 5 stars this time you don’t even deserve a star or even consideration for NOTHING thanks for screwing up my trip by not being honest and dependable for this customer and I will definitely share my experience with...

I recently visited Dillard’s to buy shoes for my 4-year-old, and unfortunately, it was one of the most frustrating retail experiences I’ve had in years. I don’t typically shop in-person, but I had this idea that we might get help with sizing and understanding of the difference between the brands if we went in-person. Maybe there was SOME reason to still make the hike out to a box store, as opposed to buying on Amazon.

Well, after waiting 20-30 minutes, trying on the display shoes, no staff in sight, and my 4-year-old begging to leave - I had no choice but to help myself….

In hindsight, yes, I should have just left and taken my business elsewhere, but my son already picked out a toy…so, I was pretty set on getting him shoes, a toy, and heading out.

Anyway, after trying on all of the display shoes that I could find, I finally went into the back to grab several pairs of shoes so I could start fitting my child/hopefully complete my purchase.

I was balancing six or seven boxes and organizing them for my son to start trying on when two staff arrived. I was finally asked if I needed help. Ha! I said that yeah I really did need help, but I had everything I needed at the moment.

So, then, one member got a real stern voice and serious look on her face to tell me customers were NOT allowed in the back room. Like I was in the wrong or did something wrong - In front of my child.

I said I wasn’t sure if anyone was working the area, or if it had turned into a self-serve option. (Everything else has). I explained I had been waiting for almost half an hour, and I just wanted to try on some shoes.

The staff member then told me that they had not been off the floor THAT long. Again, in front of my child.

Like - why are you arguing with me about the amount of time I was waiting without help??

A simple, ‘I’m so sorry for the wait—let me help you from now on though, because I’m the one that should be getting things from the back FOR you’ would have resolved everything.

Instead, the staff chose to reprimand me, argue over irrelevant details like how long they were gone from their post (you think I WANT to go do your job), and generally make me feel extremely awkward and unwelcome. To make matters worse, they stood off to the side glaring at me as I juggled putting shoes on my kid AND putting ones that didn’t work back into their boxes. Wouldn't it have been helpful to assist me in that moment? Wouldn’t it be great to say, “Hey, I’m sorry we got off on the wrong foot there at first…but, can I help a mom out by putting these shoes away for you if they don’t work?”

For reference, I purchased $130 worth of shoes and toys from the store that day and had intended to buy multiple pairs of shoes if anyone had been proactive in helping. But, honestly, it was easier to...

I highly suggest not visiting this Dillards. This was my first time coming to Huntsville Alabama and I probably won’t visit here again. I have shopped at several Dillards stores before because of the good quality of the clothing that they offer and I have never ever had a problem. Upon visiting this Dillards I was watched like a hawk when I went to the higher end clothing section of the store. I had different women follow me around the store and they weren’t even discreet about it. I had one lady ask me if I needed any help and I politely said no I am looking for a Christmas Dress and she told me that dresses were on the other side of the store. I told her that I had already looked over there. Then she preceded to say that the sizes in the section that I looked at only went up to a size 14. When I said okay and I continued to look around she still was standing next to me acting like she was fixing clothes but there was nothing to fix. I was highly insulted and I automatically just left the store. This isn’t the type of customer service Dillards use to have. I just don’t want anyone else to have to go through what I went through. I hope Dillards sees this so that they can speak to their employees about this issue. I felt I was being discriminated against either because of the color of my skin or what I had on and being in the higher end...