Charleys Cheesesteaks — Restaurant in Huntsville

I received a sandwich with green peppers after ordering it without. She confirmed I wanted mushrooms and onion, but I still received peppers as well. I took it back and no one was at the register. Someone with a tag that said manager walked out. I told him the problem. He was quiet and not personable. He threw the sandwich away. Told the cook what I wanted and left. I waited and the lady who originally took our order came out. She asked what was wrong. I told her, and she just said, "Oh okay." I waited behind an entire line of people while my husband enjoyed lunch with our 8 month old son. While I was waiting, one of the cooks asked me if I had a regular or small. I told him I had a regular Philly cheesesteak with no green peppers. Finally it was my turn. She asked what I wanted on it, and then realized it still had green peppers. I had to wait... Again. I finally got my sandwich. And the lady who originally took our order did finally appologize. By this time, my husband and my son were done eating, and my son was ready for a nap. He is just getting old enough to take him out to lunch, and we were so excited to get out this weekend, but I missed out because they couldn't figure out what no green peppers meant! I wasn't offered anything and it took me missing my entire lunch with my family and two wasted sandwiches to get a simple appology. I'm so upset with your company and the way the kitchen is run. Mine was not the only order messed up either. They were making sandwiches that no one ordered and everyone was just standing around waiting on things to cook - VERY inefficient and not customer oriented. To top it all off I can't even put this in their customer satisfaction survey because of a...

I went there last night. 1-3-2020 about 8pm and the girl working the register with a green hoodie literally just stared at me with a miserable look on her face as I ordered.. she never said what can I get you, or thank you, she just handed me my receipt and walked away with her miserable face. Then there was a girl working the grill and guy working the area where he hands out the food and they were working like dogs, it was really busy. There was another guy back there with them just dancing and playing with sunglasses on.. bc it’s obviously so bright indoors. He never did an ounce of work while the others were running their butt off sweating. The girl behind the counter and the guy in the back should be fired. She doesn’t need to be in customer service and he doesn’t deserve a job if he’s able to play and dance while his coworkers run their butt off around him. It was pretty sad. I try not to go out in the general public much for this very reason, they always disappoint, I just shop online. Other than chick fil a, where every single thing you ask for you get a response of “absolutely, my pleasure”...

i used the self thing to order my daughter food, i didn’t know wings didn’t come with ranch and there was a long line so i asked the girl for a ranch she said .55 cent i only had my phone and she processed to tell me to stand in line for a ranch by then my food would get cold. this was for my daughter it’s her bday and she wanted some wings the way they acted and talked to me was so rude. the manager does not like her job and has to be a mistrals a person for the way she was acting over a ranch. i could have paid on the self thing. a customer in line offered to pay for the ranch for my baby to eat and they even refused his money because it was for me. everyone there was rude and that’s no way to conduct business .only thing i asked was so wings don’t come with ranch and she acted like the world was going to end or she had to go make the ranch her self. worst customer experience ever and the manager needs to find...