GameStop — Local services in Huntsville

Gary F. Sold us two faulty PS5 controllers in a row and upon having to come back to return each one each time he was extremely passive aggressive in accusing us that we were trying to commit some kind of fraud. It's not our fault that gamestop and Gary F. Sold us faulty products. It was unprofessional and unpleasant and Gary dosent know that he's wrong. Gary didn't test the first controler upon purchase and it didn't seem to work in almost any capacity. We returned it and gary did test the replacement and it passed. Within 20 minutes we had to bring it back because it had left srick drift and we even took a video of it failing in a gamepad tester. Upon returning Gary gave us the same accusing attitude although he just unknowingly sold us a faulty prodct again. The third controller we simply decided to get new and pay extra so we wouldn't have to deal with Gary and get what we originally came for. I blame him for not checking the first controler upon selling it. It would have been obvious it was busted. I don't blame him for the second faulty controler because he did test it although very briefly. Upon returning it and testing it and it failing on his gamepad tester he said in an accusing tone "Well it worked before I sold it to you." Yes Gary it worked for the 5 seconds that you tested it. But that left stick drift happens sometimes and it happening at all warrants a return. I work tech support for apple and customer service and with Gary's attitude he's not qualified to work either. Accusing customers even if you think they are wrong is a basic fundamental of what not to do. Because in this case Gary was wrong and so he just created an unpleasant experience all around. The only reason I held my tongue in store was for the sake of the new employee that he was training and I didn't want to make them uncomfortable by making a scene over Gary's...

Editing to add again: In addition to the terrible Switch 2 launch, I had pre-ordered a game that was set to launch along side the Switch 2. It didn't come in during the launch event on the 4th, which was fine, but it ALSO was not ready or available when I tried to pick it up throughout the day on the 5th when the game was meant to release! What is the point of preordering?! I ended up giving up on my pre-order and went to Target, where they had MULTIPLE in stock just sitting on the shelf for people to pick up. Get it together GameStop!

Came to this GameStop for a console launch, and it was very poorly managed. Waited outside in 86 degree heat for over 5 hours after being told we'd only have to wait until 2 for queue tickets, which didn't come out until around 2:30. Then didn't get to pay for the console until 5:00 when payment opened up at 5. Came back at 11 to pick up my paid for console and they allowed people to cut the line of customers who've been waiting all day to make on the spot purchases. Incredibly disrespectful and honestly dangerous given the conditions outside, and they weren't calling people inside for payments!

Editing to add, the staff are typically very kind and helpful. This midnight launch just could've been handled...

These people seem to be crooks. Ok here's why,me and my lady go In to order a game for her son for his birthday,they order it say it will be at the house by Friday at the latest,we'll it don't make it. We call nobody knows anything, nor can they find where it was ordered. We go to the store, the young man there says "we will refund your money to a gift card only".wrong answer. We payed you with a credit card put it back on the card. No we can't do that I ask the manager. Ok. Well he says manager wasn't any help so it's either the gift card or nothing. Nope that won't wrk now its my turn. So game stop look for me im coming and I ain't happy. You got my money and my game that we payed for I will have one or the other. Have a good day doing nothing for your CUSTOMERS!!!!!! One more thing you were not worth one star but had no choice...