Kroger — Local services in Huntsville

Kroger's has always been my preferred grocery store. I have shopped all of the Krogers' in the Huntsville area for over 20 years. If I have been Costco shopping and then plan to buy perishable I stop at this Kroger. Yes, it is an older store and has a worn out look, but it is clean and well stocked. I also find that the prices at this store are a bit lower overall. Generally, I use self-checkout because I am particular about how my groceries are bagged. I always check the shelves for the 'buy 5 or more and save $5' buys. I was in the store this afternoon and noticed that two of the Kellogg's cereals tagged with buy 5 save 5 price tag. But it was only on mini wheats and corn pops. I thought it was odd but I put one of each in my cart. When I think there may be an issue with a products price, I snap a picture with my phone. Well when I checked out, the total was over by $5. I called the young lady, Dynasti, attending the self-checkout over to correct the problem. She scrolled thru the list on the screen and said I had only bought 3 items that were buy 5 save 5. I said 'no that I had bought 5' and I showed her the snapshot on my phone and she said that was not the price and she would not change it from what the computer had as the price. I told her I expected Kroger to honor the posted price. She flat out told me "NO!" I said "then I will leave the groceries right there and walk out". She replied "Ok fine, you do that! I don't care!" I asked for the manager. When the manager came up, she acknowledge the problem and quickly corrected the price. While the manager was correcting the price, Dynasti was standing there arguing in this female manager's face that she (Dynasti) was right! She was still arguing with the manager in front of the customers in the busy self-checkout area. I have never seen a Kroger employee act/react the way she did. Maybe she was having a bad day (everybody has a bad day every once in awhile), but the way she acted made me wonder if she was mentally unstable. Thankfully, I realize that the large majority of Kroger's employees are respectful and helpful. Wished I had noted the manager's name because she handled the...

Yesterday the 8th at 3:21 pm I visited your store on in Huntsville Al on Oakwood Ave I made a small purchase at the self-checkout only to get some cash back to put gas in my car and get my son some dinner. Once done i grab my receipt and cash in the same hand and left out running late to get my son. Soon after that I reached over in the passenger seat because I just realize that I had not gotten gas and saw that there was only two fives and three ones my cash back should have been $18 immediately I called the store got a young lady she forwarded me to the MANAGER Charles he told me he would go check to see if it got stuck I told him I was on my way back. I returned no money found. I left very upset. I called back spoke to Raymond. I was explaining to him that I would not just make this up could they pull the cameras because I'm a 100% sure that I didn't get the money. And how $5 doesn't seem like a lot of money but in my current situation it is for me He said come back ask for him. And I returned they called him and I explain to him who I was and he reached in his wallet and gave me $10 that selfish Act started tears to flow down my eyes as I was walking away . And I'm talking about "the ugly cry" as Oprah would call it. Money has been so tight lately I recently lost my house , my job . And because of my current situation my son is going back to Virginia with his mom tomorrow . This gentleman Mr Raymond gave me more Hope. He gave me more Drive to make it another day, not only did he take money out of his pocket , But he gave even more than I was missing, that was a Class Act and I'm so very grateful thank you Mr Raymond for paying it forward helping someone that you didn't even know giving me hope , and that extra five bought me a quart of oil and a ice cold Dr. Pepper thank you so much. It's so often that people call and report all the bad things that happens in service industry well I'm here to tell you this gentleman brightened my spirits May GOD continue to bless you. Thank you for not judging Let him be an example to all.... P.s I don't want to be on TV or nothing , I just needed Kroger to know this man has the spirit...

They had some cash only self scan registers. Now it's a somewhat older store and I did go in kinda late after hospital. Went in for all 2 liters ¢99... Well all signs said 99 not if u buy in Multiples of 4 they're 99. So all open is self scan... Well the girl posed be monitoring all of self scan and opened a register for her friends who didn't wanna wait. We scan all 15 2 liters an it rang up $4 too much so therefore needed her, so since she went to help her friends and refused to open for anyk else we decided to go to her rigister and have her do it so she can fix it, leaving our problem on the self scan machine. She then proceeds tell us that line closed. So as we botched we couldn't get help and wish we had a friend there... She says oh I can help u 2. Needless say we left. 1 n only experience...