Macy's — Local services in Hurst

Profiled, Jewelry Case Locked, No Customer Service! That summed-up my visit. If there was a negative 5 Star option, I would assign it to the Male Associate patroling the jeweley departnent. He walked up to the jewelry case next to me- only to lock it. Never offering to help me, did not make eye contact or introduce himself to find out what I was shopping for. He rushed over to a customer with children looking at a jewelry case- again locking up the jewelry case and then stood there looking at them. He never addressed her or offered to assist her. They walked away. Since he had no pressing obligations to any customers, I greeted him, "Now you can walk over here and assist me." I asked about the new jewelry line advertised in a turn-style case. Was the new jewelry line only displayed in the turn-style or did it include the jewelry case items as well? It was not well identified by signage (making it confusing to know exactly where the new product was displayed). As a customer, I was profiled, dismissed, and stereotyped. Instead an introduction to a new jewelry line, or entertaining basic product information that could have influenced my purchasing decision, I was treated as an unwelcomed quest. My experience with a Male Sales Associate working the jewelry department included the following: No greeting or introduction of himself. No answers. No salesmanship. No product knowledge- whatsoever. I asked him, "Was there a designer insignia embossed on the inside/outwardly displayed on the jewelry?" No response at all that time. He opens his phone and scans the bar code of a bracelet he reluctantly takes out of the turn-style case. After he went through the motions, I thanked him and joined my family. Sadly, I can't say I am surprised. This man is well into his late 60's-early 70's. I am at least one generation younger than him. I refused to allow his "bad company to corrupt my good character". Moreover, I will not financially reward disrespect from a salesman or a department store. Dear Macy's, -Saturday April 23 -Jewelry Department -Approx 3-5 PM

Based upon implicit bias demonstrated by a Male Sales Associate working the jewelry department, my customer experience included being profiled, stereotyped, disrespect, and dismissed. Just as companies reserve the right to refuse service, I reserve the right to be treated with dignity, respect and authentic customer service. It stands to reason that I left Macy's and patronized other retailers including your top...

Do not ship to the store. I ordered a bunch of stuff during the holidays. Some of the items were a two piece bathing suit, a jacket for my son, and a bunch of shirts. THEY (the store) lost my all of those items. The bathing suit, I got the bottoms and not the top, the top was then sold out so I couldn't get that, the jacket in the size I ordered was sold out, so I reordered a size up, and the shirts I ordered were sold out. I was really nice when I went to the store and got only a few of my items after being told they lost the other items but the package had been recieved. They said a manager would call me the next day. I gave it two days and called the manager myself, she said she would look for it and give me a call back. Never recieved a call and when I looked at my app everything had been refunded and SENT BACK. So I tried calling and calling and no one would pick up, so I called customer service and was told it was Macy's policy that the employees at the store do not answer the phone during the holidays. I'm sorry what? That is the most ridiculous thing I have ever heard. When I asked about my jacket I reordered she said it should be there in two days. I have an extremely busy work schedule during the holidays and wouldnt be able to pick it up in two days. She then informed me they would hold it for 48 hrs and then it would be sent back. I asked her if she could put a note on file (since its policy to not answer the phone) that I would be there on my next day off. She just said No. I asked if she could help me get through to the store in any way since it wasnt close to my house and I was working over 50 hrs a week at the time and my work was even farther away. She said No I cant. So the jacket was also sent back because the store was closed everyday at the end of my shift. It was the worst customer service I have recieved in a long time and the reason I'm writing the review now is because it's well after the holiday season so maybe they will take the time to read this since they couldn't be bothered with me during...

I purchased an amazing pair of jeans at my local Macy's and knew I had to try to track down another pair. I had reached out to the BUYMACY line who disappointingly sent me to a store that did not sell them at all. From there I was provided with a CVS long receipt of stores that might have the item that I wanted. After trying to call other stores and unsuccessfully getting through to a human or someone willing to take a look for the jeans in their store, I finally reached Denise.

Denise White at the Hurst Macy's promptly and happily answered the phone and did a quick UPC search for the jeans. She confirmed that it appeared that there were 3 pairs of the jeans that I wanted somewhere on the floor, but let me know that they were 'last act' and might be difficult to locate as the store had been very busy with the Memorial Day holiday approaching. I explained to her that I was all the way in Delaware, and that if she'd be willing to take a quick look for them I would greatly appreciate it. I let her know that I would take any pair of them that she could find. She placed me on a brief hold and within a few minutes she was back on the line and gave me that amazing news that she had located ALL THREE PAIRS. I told her I'd take them! She was so sweet and helped me place my purchase/order for them over the phone, and I look forward to receiving them in a few days.

This was an above and beyond Macy's experience for me. Denise took the time to do the impossible for me - locate the item that I wanted, that no one else had, halfway across the United States. She took the time, even as the night was winding down and the store was preparing to close. I am completely aware that not everyone would have gone through the trouble to look for the item in the clearance section at all, and wanted to make sure that her management and peers knew that she did an outstanding job and went the extra mile to assist a faraway customer. So thank you so...