KAY Jewelers — Local services in Hurst

I wouldn’t even give this place one star... “I can only guarantee the ring if it doesn’t leave the store” is what the Gm/Gemologist William told us after we were having issues with the Leo engagement ring, that HE GUARANTEED AND SOLD and said we would have no issues with! We sent my engagement ring and wedding band of to get resized. 1st of all they were late getting my ring back to me. When I called to check on them the lady who answered was so rude! She told me it’ll get there when it get there. After it was late. 2nd When we got both rings back the wedding band was missing a diamond out. My engagement ring lost 3 of the diamonds in less then a week and I was in a sling! 3rd They ordered a brand new ring for me and we were going to turn in the original and the paper work. My fiancé was comparing the paper work and they were going to give us a SI2 diamond when my original ring has a VS1. We said something to Stacey(the sweetest associate ever) about the lower quality diamond not being what we paid and he complained agreed and went to William the only Gemologist there and he said “wow they are really still complaining” We weren’t complaining we just wanted what we had paid for. The William then came over and proceeded to tell us all the problems we caused by us. As soon as he said that I told them I to return all 3 Leo rings and that I no longer wanted them. Stacey and Alex the other associates apologized many times for their Bosses behavior.

I have never been so upset and disappointed at a Jewelry store. Engagements are supposed to be a happy relaxing time and that is not what William made it. We will definitely not be going back to Kay’s. Pay attention and do...

I think I have maybe written two negative reviews in my life, this being the second. PLEASE do not spend your money here! I have never been made to feel like such an inconvenience for the faults of an organization’s communication and efficiency. Especially when buying luxury goods that aren’t necessary, especially in the climate we currently live in.

If you need anything serviced you will receive no communication, no calls back when promised, and your calls ignored. When you do finally get ahold of someone they will tell you “Well I never heard from them so I didn’t see the point in calling you back….”

If they have a great sale and you don’t expect to have to service or to clean an item then i’d say to go for it. If you will need to have an item serviced and continue to go for inspections i’d say to save yourself the headache with what we all have going on and shop anywhere else.

I have used multiple different jewelry retailers and never have I EVER been made to feel like I was uneducated for others inability to clearly communicate to a consumer which I believe is why they are paid in the first place.

If it saves one person the misfortune it was worth the valuable moments lost typing this...

My heart hurts because this location continues to put me off about my engagement ring. I entrusted Kay's to size my ring down before the virus( doing this time stores closed for 2 months and I emailed William the store manager but no response) and it's almost 30 days after the virus that I've been waiting. Here are the problems: Received a call that my ring was ready for pickup 5 minutes later I received another call that the prongs are loose and the diamond is not staying. I was told that they would have to send it back to repair which would take another 2 weeks. Called corporate and was told that my ring came from the Pawn Shop, ( how would she know and who cares and by the way your wrong) it's my ring. So now after my ring has sat there another 2 weeks I'm told that the vendor used for my size diamond does not know when they will get the diamond in. I have my daughter's graduation and my wedding in a week but no ring and all I get is I apologize, I apologize, I apologize but no results. So basically if you want your jewelry in a timely manner please choose someone else because you will not get your pieces on time . Unacceptable, unacceptable,...