Staples — Local services in Hyattsville

I rarely leave reviews, but I felt compelled to after a very disappointing experience with an associate named Alyssa at your store.

From the moment I approached the counter to return Amazon items, Alyssa was defensive and unprofessional. Another staff member had directed me to stand in line, but Alyssa insisted I walk around the counter. When I explained I was following instructions, she snapped, “I didn’t tell you that,” and rolled her eyes. Her body language and tone were dismissive and passive-aggressive throughout the interaction.

She scanned my return, then held up her phone silently in front of my face—without saying a single word or giving any context. When I asked what she needed from me, she continued to say nothing, rolled her eyes again, and remained unresponsive. I had to ask her to “use her words” because the silence and lack of direction were confusing and uncalled for.

A second associate, Eurbey, stepped in and—shockingly—accused me of being “hostile” without asking for any context. That word is not only inaccurate, but extremely damaging to use so casually. I was simply trying to understand what Alyssa wanted and expected basic communication.

Eurbey completed the return and was at least communicative, but it’s concerning that he jumped to such a harsh label without understanding the situation. Alyssa walked away with visible attitude and zero professionalism.

To be clear, I’ve never had a negative experience with any other Staples associates—only Alyssa. But being labeled as “hostile” for asking a customer service representative to communicate is completely unacceptable. Alyssa should not be in a customer-facing role. And I would urge leadership to ensure staff are trained to de-escalate, not provoke or mislabel customers.

At this point, I’m not sure if I’ll return to...

Today, my experience at Staples was extremely disappointing. I arrived at the store just a little before 8pm, approximately 10 minutes before closing time. Despite the limited time, I managed to print a return tag and drop it off. As I was leaving, I suddenly remembered that I had purchased a Kodak easyshare camera earlier in the day and decided to buy an SD card reader. I quickly made a U-turn and approached one of the employees for assistance. However, she led me to a section that only had charging port devices. I explained to her exactly what I was looking for, and as we were searching for the card reader, a tall guy approached me and abruptly informed me that I had to leave because they were closing. I was taken aback since I was already inside the store and about to purchase the card reader. I asked him if it was still possible to pay for the item, but he rudely replied that he had already closed the register and made an announcement. I found this behavior to be incredibly disrespectful, considering I was already inside the store. If this is how Staples defines good customer service, then it is truly absurd. To make matters worse, the agent I encountered on my way out was also very unprofessional. This entire experience has left me feeling disgusted, and I have no intention of ever returning to this Staples if this is how they treat...

GO ELSEWHERE!!! I have never been so pissed and angry in my life!! I had a presentation for the following morning and submitted my 6 posters to be printed before 2pm in order to be ready the same day (AS ADVERTISED ON THEIR WEBSITE!!!!) I arrive after a long day at work hoping to just pick up my posters and leave only to be told that no printing was done that day and it would be, instead, completed the following day. I was not called or informed this prior or I would've printed my items else where. The customer service rep quickly stated they were not here just to pass the blame. When I explained the urgency, he finally agreed to print the posters and tells me to come back in an hour. I do as I'm told only to find NO POSTERS PRINTED because of a paper jam or "technical difficulties." I ask to speak to the manager, no compassion is shown for my time wasted and my work day ruined because of the unprinted posters. I ask for a refund with takes another 30 mins. No apologies, no steps taken to resolve their mistake and unprofessional behavior. They actually went as far as to blame me for not putting a rush order on the item!!! I will CERTAINLY never come back to this...