AMC Independence Commons 20 — Local services in Independence

It's been seven years since I reviewed this location. I've seen many movies here since then. Slowly, but surely, the theaters were updated to much better seats, which partially recline. I have enjoyed these seats for a few years now. My only complaint is that several seats having reclining features that are working less and less. They will work eventually usually, but the sensors that detect that you are pushing the buttons seem to not pick up touch very well anymore. I'm only removing one star for this. To have this capability at all and with much better seats has been a HUGE improvement. I've not felt the need to go all the way to a Kansas location just to enjoy better seats. Additionally, their expanded food options and bar is another HUGE plus that I've traveled to Kansas locations to enjoy. I really appreciate these two improvements greatly. Thank you to whoever has been listening to the complaints and has figured out how to get the changes in mostly successfully. I've been an A List member now for an entire year, and some months I find I'm tired of going to see movies, but the fact that most movies can be seen for the 20 something bucks a month (four movies per week), it's a very cost effective option, even if I don't go some months. I wish there was an option to do a family version of a membership for those of us who have kids. I wouldn't take the kids every time, so I wouldn't want to pay the same amount for them. I just would like to take them a few times a month without buying individual tickets every time. I find I just end up not taking them as often. I know the corporate office is close by, so if any of you are reading these reviews, please consider this option more seriously. What's the worst that can happen by giving another option for people to give you money? It'll get your attendance up overall, which means more concession purchases... and we all know that's where you are...

I went to this theater last night with 4 other people to watch sinners. My movie was at 930pm. I put an online order for a flatbread cheese pizza that would have been ready at 940pm. At 935pm I go to concessions ro wait for my pizza with my confirmation number and for 15 minutes I was ignored as I stood waiting for my pizza. Finally a female employee asks me if I had an order online- I said yes...and she proceeds to try to hand me 4 empty cups and 4 large popcorn... not what I ordered...so I said " negative- that's not my order". She gets pissed off and asks me what I ordered and I told her " flat bread cheese pizza" then- and only then...did she put my pizza in their microwave...taking 2 mins to make...after standing 15 mins.. ok... what ever it take my pizza and go to my movie... Just to realize...she gave me pepperoni.. im not Muslim or anything- i just don't eat pork.. I go to concessions with my messed up pizza to get the one I ordered and the female employee is talking loud about me and how I "was rude about saying 'negative' to her and talking hatred about me. Just being nasty and mean and loud.... I stood up for myself and said "on top of you talking shit about customers you messed up my order" she proceeds to try to tell me that she never for my order confirmation and I show her my phone with the confirmation. After her yelling back n forth with me she runs into the back kitchen area to hide as some young kid stating he is a supervisor fixes my pizza and gives me a refund.. Fine After the movie and im walking out...Ihear the same female employee loudly talking about our interaction... Im livid... I want her fired.. how dare she talk shit about customers not only loudly- cus so crass.. if not ill be going to the theaters with my 5 friends often enough and raise a ruckus until someone reprimand her for her nasty attitude...

Good service and friendly staff. Excellent sound. The visual experience was almost insulting.

The poor review is due to the terrible visual experience. “AMC Laser” is a joke. I viewed Nosferatu, an excellent moody and dark vampire horror film in Auditorium #1 on 12/29/24.

The bottom left and right corners of the screen appeared to be edge lit with orange lights that never turned off, completely destroying the contrast and picture during dark scenes, which was over half the movie. Additionally, some sort of light leakage was occurring from the projection room window, affecting the bottom right of the screen. It was like another movie was playing very faintly and out of focus over about 1/20th of the screen. This was impossible to ignore because it was animated, drawing your attention again in every dark scene. It was very frustrating.

The cherry on top of this nonsense was an in-house preshow advertisement about the “AMC Laser” viewing experience also ran TWICE in a row before the feature. (This was an AMC Laser equipped auditorium.) It was the exact same ad played twice in a row when we had already sat through 22 minutes of ads and previews. Groans in the theater were audible. Then the Nicole Kidman ad for AMC started. Another round of groans. Stop showing me ads for the theater I am sitting in. Previews: yes; ads for AMC: no.

This double AMC Laser ad was particularly obnoxious considering the visual viewing experience that actually delivered, which was a waste of everyone’s time. Nosferatu was fantastic, but seeing it here was a mistake.

Also the popcorn prices are insane, but I guess we’re all used to the that. A medium...