FYE — Local services in Indianapolis

The store itself has a lot of cool stuff, but it's really overpriced, especially the Asian snacks. You can get them for half the price at any Asian market in town.

When I checked out, the sales associate signed me up for their membership program which I assumed was free, and didn't realize was $12 a month until he tried to get me to sign an agreement on the credit machine. He talked about the whole thing like it was free and never once mentioned a cost or a free trial until I asked when I saw a charge on the agreement.

I know sales associates get credit for signing people up for email and the store rewards and things like that, so I always do it if it's free and unsubscribe later, but I've never had someone so purposely misrepresent a paid subscription. It was very predatory and I know a cost would not have been mentioned if I had not asked.

At that point, I had been at this register way too long for my small purchase, so I agreed after he showed me how easy it was to cancel online. But then when I went to cancel online, there was a persistent error and I had to call in. And when I called in, the customer service associate gave me a whole long sales pitch and then says "So I'll keep your membership active." No! She finally canceled but I wouldn't be shocked if I still get charged. Their whole VIP program is super predatory and difficult to cancel. If you choose to shop here, do not sign up...

Same story you heard. So, what I found out is that if you use a card to pay for something and they offer you the membership, SAY NO. Not only do they use the card info to charge you for the subscription, but THEY DON'T TELL YOU THAT UNTIL THE END WHEN IT ALREADY WENT THROUGH. I sat at a chair in the mall trying to cancel it, because the back of the membership said CANCEL AT ANY TIME WHEN YOU CALL THIS NUMBER, only to call it and they are closed that day. They have hours of operation. Which means NOT AT ANYTIME. Now, if you use cash, they will not ask you about the membership, which i found funny. It's a stupid scam for stuff that has nothing to do with the store. It's just another way for them to make money. It's pretty sad if you ask me. I will not be going back to any FYE for that matter. It's shady and they know it. Don't even get me started on the online stuff. Firstly, you have to wait like 3 days for it to go through. They are making it...

This store has a nice and interesting selection of products but their rewards program that they trick you into signing up for is really shady.

The people working the register were super nice and we were talking about the vinyls I was buying and told me I could save 10% off my purchase by signing up for the rewards program. They never ONCE mentioned during this transaction that they actually charge you $12 A MONTH for this card.

I saw when I got home in the booklet they gave me about the charges and had to call to cancel. I was on hold for 15 minutes and finally was able to cancel after going back and forth with customer service.

I know the employees are just doing their jobs and are probably forced to get as many sign ups as possible so I don’t blame them really. Just gross...