Windsor — Local services in Indianapolis

I considered Windsor one of my favorite stores, I say "considered", because today on my birthday my husband took me to buy a dress. After shopping for about 30 minutes I was ready to check out. When I was waiting on line to pay, their registers stopped working (which I completely understand as it could happen anywhere). However, what upset me was this girl yelling "Hey people, our registers stopped working, so we are gonna need everybody out of the store"! Don't get me wrong, I completely understand if we needed to leave the premises, but the way she said it, in such a tacky and unprofessional manner left me put out of the experience. They said they would hold our items and we could come back the next day, instead of simply offer the option to buy it online with free shipping or something to make us feel like they cared for our business. Really disappointed of the people they have working in this store!!

*Update: Windsor got ahold of me via email and phone and apologized for the inconvenience. They asked me for more information of what happened and promised they will work on improving their training to prepare their associates for situations like this. For that, I am moving my 2 stars to 4. This shows they care for their customer's satisfaction and are working to remedy the situation. Will update again after my next visit...

I was shopping in Windsor on December 9, 2021, and I noticed the manager picking and choosing who could use the dressing rooms. Supposedly closed for use that evening. Mind you I'm a black female in my mid-fifties. Well, a white woman inquired about going back to the dressing room to try a dress on. The manager whose name started with the letter “S” or “C” told no very rudely! That's really what made me turn around and listen. So, I kept shopping. I looked up to see several young black women ask to use the dressing room she allowed them to use the dressing room to try on things. She was so polite to them. Still watching and listening. White women and Latino woman also inquired about trying clothing on in the dressing room and was told “ No” very rudely. So I went and asked to use dressing room the young lady spoke so sweet and respectful with a smile. To make a long story short. Young lady if someone of another race would have done that to you. I bet you would have made a big deal out of it. Called the news stations, Al Sharpton or the NAACP! Because you felt that you were treated unfairly because you were “black”! Or even tried to sue the store. REALLY! Pull yourself together young lady. You are hurting yourself not them in...

My friend visited the store today, 12/3/21, and had the worst treatment ever. She came in and asked for an employee to get a dress down, the employee looked her up and down, and stated “you will have trouble finding a dress here” referring to her body type. I can not imagine what this employee says to other customers who may have insecurities of their own. Next, my friend went to try it on in the dressing room and wanted a second opinion, so she called her mom. The same employee then places her hands inside the dressing room knocking yelling to get off the phone. What is the reason a girl can’t have her phone in a dressing room? The employee was aggravated when my friend left the dressing room and talked to her as if she was toddler, demanding to put the dresses where she found them instead of the dedicated rack. When my friend finally checked out, the employee was rolling her eyes and gave glares. After leaving, my friend called the manager and the manager just said all they could do was a discount when she came back for another purchase. She did not want a discount, she wanted an apology and respect. This employee has no consideration for others feelings. Teach your...