Mattress Firm Castleton — Hotel in Indianapolis

Exceptional Service at Mattress Firm recently had the pleasure of visiting Mattress Firm, and I must say, my experience was nothing short of exceptional, thanks to the outstanding service provided by their salesperson.From the moment I stepped into the store, I was greeted with a warm smile and genuine enthusiasm. The salesperson, Gloria, immediately made me feel welcomed and valued as a customer. She took the time to understand my needs and preferences, patiently guiding me through the vast selection of mattresses available. Gloria’s knowledge about each product was impressive. She expertly answered all my questions, providing insightful recommendations tailored to my sleeping habits and comfort preferences. Her passion for helping customers find the perfect mattress was evident, and her attention to detail ensured that I left the store feeling confident in my purchase decision.What truly set Gloria apart was her genuine desire to ensure customer satisfaction. She went above and beyond to accommodate my needs, offering valuable insights and even providing additional resources to help me make an informed choice.Thanks to Gloria’s exceptional service, I found the perfect mattress that exceeded my expectations in terms of comfort and quality. I left Mattress Firm feeling not only satisfied with my purchase but also grateful for the outstanding customer experience provided by Gloria .In conclusion, if you're in the market for a new mattress and want personalized service from a knowledgeable and caring professional, I highly recommend visiting Mattress Firm and asking for Gloria. She truly goes above and beyond to ensure customer satisfaction, making the mattress shopping experience a...

READ BEFORE YOU BUY IF YOU LIVE IN AN APARTMENT COMPLEX!!!! My fiancé and I purchased our mattress while we still lived in Indianapolis to be shipped to our new apartment in New Jersey. When buying our mattress we expressed that our building requires professional movers to have proof of insurance in order to use the building elevator, we were assured by our sales rep in Indianapolis mattress firm would automatically send this info to us. THEY DID NOT. We called the customer service hotline multiple times the week before only to be told to “wait for a call.” That call was automated and did not provide insurance details. We were then sent on a goose chase having to call multiple stores and warehouses only to be told mattress firm does no such thing and they don’t know what we are talking about! Finally after getting the number for the warehouse in New Jersey we were told for proof of insurance is by request only and takes 48 hours to process. Due to this we had to delay the delivery of our mattress. In retrospect it would’ve been less of a hassle to try the mattress out at mattress firm and buy it online on Amazon. We feel lied to and swindled. Never will buy another thing through mattress firm again. I’m giving 2 stars because the New Jersey warehouse employee was nice enough to try to push our request for insurance through in time. The icing on the cake is we were told by the sales rep to “buy in store because she makes commission and she had ‘already put so much effort into our experience’ and she would personally make sure everything was in order.” Lies. The only reason I haven’t canceled our order is because there’s still hope it will at least arrive the same week it...

We as a family, for over 15 years have been using Mattress Firm. We only see and follow “Brad” who is a funny and pleasant and a non pushy person. Brad listens to what you need for your medical condition. He explains which mattresses would work best. Those who think its just a Mattress, think again!!!! We as a family enjoy to comfortably sleep and wake up VERY refreshed!!!!!

Mattress Firms sheet sets and bedding is also exceptionally comfortable and holds up for years. NO PILING 👍👍👍🙌🙌, and the bedding sheet sets we buy are do not retain heat!

Their pillows are platinum, they have a cooling pad on the one side and awesome lumbar and cervical support!!

We as a extended family have bought a few mattresses, sheet sets and pillows just by Brads suggestion, over the phone and in the store.

That's how much our family trusts Brad. Delivery was always white glove and within 3 days!!

Our family is large and pressed for time. Not once did any mattress ordered over the phone have to be returned. !!!

The pricing is lower at Matress firm for all of the Top of the line Brands, which is all we buy!!

“Brad “moves from location to location. If you call a store, and Brad was sent to another location, sadly they tell you he no longer works there. Right now he is in Castleton. Just call around and find...