KT Nails 2 — Local services in Indianapolis

For starters I just want to say my first set was pretty decent. I would’ve given 3 1/2 stars off that set but my experience today has shown I WILL NEVER RETURN! I walked in and they had a tech available, who I was told was the owner. I had a color acrylic polish put on from my last set. I went in today to get a fill in and nail repair because two popped off in the same day. He is telling me my fill in will be $65. (I paid $70 for a new set initially). I was already feeling weird about that because that was ridiculously high for a fill in! He added all these charges $10 extra for color acrylic $10 extra for length $10 extra for shape which I only paid extra $5 for each in the first set. Anyways, he was fussing because I didn’t remember what number color I used. I’ve never had to remember and wasn’t told I needed too so I didn’t think I needed to. We choose a color similar that ended up being a little darker. Which wasn’t a big deal He told me it looked the same color before beginning and I thought it was too. After beginning we both noticed the color was different, it was a little darker. Immediately his story changes and now it is “I told you the color wasn’t the same” which he didn’t!! My issue wasn’t with with the color. As he is filling my nails in only the base of the nail is dark and the tip is still the lighter color. My two replacement nails are both completely darker. As you can imagine it looks ridiculous. I ask him if he could cover the on other’s entire nail so they’re all the darker color. He said yes but it will be an extra $5. I’m get frustrated but say ok fine. He adds more but not completely to the nail so it’s dark and light spots on each of my nails besides the two replacement nails that are completely dark. Looking ridiculous just went to a whole new level. I ask a lady to look and see if I’m being dramatic she said no it looks light and dark is it supposed to be like that. I said no. The man bust out and said “she don’t know what she’s talking about she don’t know anything...don’t ask her nothing” which was RUDE to say to a customer. I tried apologizing shortly after because I wasn’t trying to offend him. I wanted to make sure I wasn’t overreacting. He stops talking to me at this point stops listening and continues to do my nails. Didn’t even acknowledge my apology but whatever. He don’t finish covering the nails like I asked. So I tell him sir I don’t like it can you put more acrylic to cover the light spots he tells me “fine you can go”. Get out then proceeds to shoo me away like I’m a dog. I told him you don’t have to be rude I just want my nails done and looking nice not any kind of way. He turns away telling me to get out. At this point I went ahead and left because I know my temper. This was soooooo unprofessional. Their pricing is based on how they feel in that time and the business needs to be shut down. I have worked in the customer service business for over 10 years and I don’t care what happens you do not talk to people WHO ARE PAYING YOU any kind of way. I do pray the Lord has mercy because as far as I’m concerned they need deserve all these bad reviews on google! Lucky for them I’m going to let go and let God! DO NOT WASTE YOUR TIME ON THIS BUSINESS!!! TRASH CUSTOMER SERVICE DESERVES ZERO...

This is the worst place to get your nails done EVER! I asked for simple polish since I was trying to grow my nails out. I also asked him to not file it down as much for the same reason and he said okay. He started complaining about how I polished my nails badly and got it on my skin (I only had a little underneath my cuticle since cuticles grow, obviously). He buffed my nail, he went in with a courser drill bit and filed my nails so bad you could see my nail bed! It hurt cause this is the nail that is right near your cuticle and he filed it like it was some sort of acrylic extension. He got mad when I told him to leave it and started cursing me out in Vietnamese. Im 15 years old and this man looks to be in his late 40's to 50's...how unprofessional is that. this polish wasn't even gel and could have easily been removed with acetone since it was literally drugstore nail polish with no top coat. I was still in the shop since my aunt was getting her toes and hands done. and all the workers started giving me nasty looks like I was the one at fault. later the man walked up to to me asking if I was okay. I showed him the damage he did and told him you could have taken it off with acetone and if you pushed my cuticles back a little cause while i was sitting there I could SCRAPE the polish he claimed he was tying to get off with my other hand. After my aunt backed me up cause, as you can see from the picture, he filed it down almost to the nail bed. The man changed his reason from trying to get the polish off to trying to get my cuticle... even if he was, he was using the wrong drill bit. Him and his coworkers all started cursing us out and defending him. Ive had my nails done at 6+ places and this was by far the WORST EVER. Don't come here for the sake of your...

I never give reviews, but I had to cause this is by far the absolute worst nail shop I have ever been to in all my 25 years of getting my nails professionally done! Now the shop is nice and clean. I enjoyed the aesthetic, but the quality of the work, TRASH!! I was out in the area, taking care of business when I saw the shop and thought well if I get my nails done here, I can just head straight home. BIG MISTAKE! I got a fill-in and a pedicure. The pedicure was amazing. The young man who looked about 12 years old did an awesome job on my feet. But the old man who did my nails needs to never touch anyone hands again, and the only reason why I didn’t argue for my money I was just exhausted. I have been in there for two hours and it didn’t bother me at first glance, but the more I look at these nails, the more angry I get that I paid $115 and it hasn’t even been two weeks and my nails look like I did them myself. I knew he didn’t know what he was doing when he kept yanking my hand and aggressively pulling wrist, but I tried to trust the process. I should’ve took pictures this first day, but I couldn’t stand it and just took my nails off but the acrylic was applied thin but also crooked. They all started to crack. It was like I had on a set of press ons. BTW I work a desk job. I never broke a nail typing before. GO...