Walgreens — Local services in Indianapolis

It’s really wild to read reviews of entitled adults justifying how they speak to and treat the pharmacy team and the customer service team. If you need help, you can just as easily walk up to the employee and say hey there’s no one at the counter. I don’t care if they were sitting on the floor picking their nose, you don’t have the right to belittle someone due to your “inconvenience”. Service and health providers have to and have been dealing with constant demands and immature behavior from customers. I’ve been going to this Walgreens for over 5 years now and it’s the same familiar and warm faces who greet you when you walk in. They’re short staffed. Yes the pharmacy has limited hours and it is inconvenient but what gives you the right to take it out on these HUMAN beings who show up to serve YOU. These are medical PROFESSIONALS you can’t just walk in off the street and start working in the pharmacy. Imagine how much restraint it takes to not retaliate when adults are throwing full blown tantrums. Yes, I’ve had to come back after the app said the script was ready. Yes, I’ve had to go a week without my prescription because my schedule and the hours didn’t match up. Yes, I’ve had to wait in long drive thru lines. However, the service I receive is always above and beyond. The pharmacy is actually very patient and want to make sure they get you your medicine…because they’ve been trained to do that, as professionals. Maybe try meeting the staff with grace, compassion, and understanding and see how it disarms a person who is constantly being verbally attacked or disregarded as an actual person day in and day out. The same group complaining about wait times and inconveniences wouldn’t dare pick up a side hustle so that some of these places wouldn’t be so short-staffed, so how can you possibly complain and pout to the people who actually show up for us? Terrible customer service is one thing but being fed up with how people lash out on you for things out of your control, NAH.

To the most loyal and patient team, pharmacy and store personnel, I hope you all continue to show up and share your joy with those of us who need it and appreciate you. Don’t let these reviews get to you. Again, yes I’ve been inconvenienced but graceful communication has resolved any confusion/delays and that’s literally all it...

Anyone know who you report a pharmacy to for incompetency? This is so messed up. I wouldn't be surprised if someone died from not getting their medications refilled. Waiting over a week for antidepressants and heart medications is very risky, and I'm not sure how the pharmacy gets away with that. Just close your pharmacy instead of giving people false hope that they'll get their medications filled. Be honest and have better communication. That way you MAYBE won't get a lawsuit thrown at you. Also, maybe try to have better attitudes. I was always nice, and still received attitude. I am so mad at this place lol ... that's an angry 'lol'. **UPDATE. I have had other pharmacies call this Walgreens so they could transfer my prescriptions, but the pharmacy can't even be bothered to do that either. How do they still have a license to operate? I'm upset enough to make sure they close for good. I found out who to report pharmacies to (in Indiana), and it's the Indiana Board of Pharmacy. Going to get the news involved too. What a bunch...

I would have to agree with the below review this store is very bias. One day I was waiting in line for awhile, understandable. An older white lady intercepted a cashier who had stepped in to help while she was ringing up customers. She told her it would be just a moment. Finally it was my turn the older white Lady again proceeded to intercept the cashier helping me. The cashier, an older white lady herself left the counter and walked to where I don’t know. The manager came up and said where’s Evelyn when clearly there was a line. No apology. I proceeded to check out I always put in my parents number so they can get the points. My mother has passed. She called me my mother’s name. I told the cashier she passed which she proceeded to tell me sarcastically “oh my moms dead too” as if it were a contest. And also proceeded to call me her name. It’s not ok. This type of behavior is not ok. And not just a little talking to. I shop here frequently and should not be...