Extended Stay America Suites- Indianapolis - Castleton — Hotel in Indianapolis

High Entertainment Value

A few months ago, I started seeking for a hotel to accommodate myself and my family (totaling 4 rooms). With multiple events taking place in the Indianapolis metropolitan area this weekend, prices everywhere were high. This hotel appeared to be clean, comfortable, and affordable. I skimmed through reviews reading the high points and also taking into consideration the low points as well. Common sense tells me this is not Caesar’s Palace, but it checked all the marks with availability, price, breakfast, and ease of access to the local areas we had intended on visiting. With approximately $350 for a weekend, I was sold.

Upon arrival, I was greeted by the gal at the front desk. My significant other asked for the location of the lobby’s restroom. She stated they do not public restrooms. All fine. During our check in, she answered a FaceTime video call, and told the individual she was working and to “hang on”. She let the call continue on as she was checking us in while we had casual conversation with some of the others in the lobby. I did not mind the interruption of her answering a call, or even a FaceTime call. However at the time, she also was handling my ID and my credit card, so there was minor discomfort, and I went about my business after receiving our hotel key cards, and we made way to the elevator.

By the time the elevator hit our floor (3rd), I found myself searching for a corner to claim as my own because I was unsure the metal on metal scratching mixed with the rhythm of rusted chains was going to hold us for much longer before breaking. We arrived safely on floor three, and chose to take the stairwell the remainder of our stay.

The 3rd floor hall greeted us with the potent odor of cannabis, and knowing this was not a Five Star Hotel, I had no complaints.

Our room was as described: 2 full beds and a kitchenette. There were cigarette burns on the floor paneling ironically located next to a no smoking sign.

Room felt/appeared as clean as expected and held no complaints amongst us.

While we were getting settled into our room, the remainder of our family began checking in with the same front desk gal. She was very friendly with them, so much so, that after discussing the hotel bar, we found out the hotel bar was not actually facilitated by the hotel. It was just a side gig that she was running in one of the spare rooms.

Anyway, we left the room for the evening to tend to our plans. When we arrived back in the 10 o’clock hour, the smoking section in the outside parking lot was filled with the scent of anything but cigarettes. The stairwell & hallway replicated these strong THC odors, enough so much that the kids asked if there was a skunk around. That night was filled with loud partying from Floor 2 that kept some of our family awake, while others were unfazed.

The following morning, I went down for morning breakfast, and found myself lost. I inquired and was told they don’t really have a breakfast. They managed to conjure up 3 prepackaged muffins to hand me. While this took place, the same front desk gal spent time slapping on hotel doors from the first floor, telling people to get up. Not sure if they were friends partying with her at the “hotel bar” or there was a strange wake up request that involved door slapping amongst the 1st floor stayers.

While the entertainment level was high and the beds were comfortable, I am not sure this would be one I would recommend to my family and friends. I cannot guarantee this won’t be my last time staying at The Extended Stay America of Indianapolis-Fishers, but I would have to be craving prepackaged muffins & the thick smell of pot in order...

DONT STAY HEREEEEE BUGSSSS AND HORRIBLE SERVICE !!!!! So recently I was staying here I was there for a month and at first me n the general manger had an issue After she told me she would throw my trash back in my room So long story short I found bed bugs in my room I went to the desk and told her the gm wasn’t there so the lady that was there called her on the phone the I show the gm the pictures she says them not bed bugs those are roaches either way she was aware they were already in the hotel they switched me rooms 3 times with me n my kids because they didn’t know what to do so I expressed that this wasn’t okay and what could she do because it was horrible so she basic said it wasn’t nothing she could do till Wednesday till the pest control came but even then we would have to still be in that one once they were done because she say she didn’t have any rooms but she did so the night passes nothing is figured out I wake up the gm is there I ask her what are we gonna do about all this stuff that’s going on she said if we don’t like the establishment and can’t deal with it we can leave or she will call the police to have me removed so then I ask her to speak to the lady over her which is the district lady Ig her name is Courtney Rob+** and she refused to talk with me she told the gm to tell us she don’t wanna talk we can just leave all because I expressed bed bugs being in the room I’m not a bug friendly person I just wanted where we had to be clean for me n my kids the lady called the police the police asked her could we speak to the lady over her Courtney and she told them no they even thought it was weird because it’s a situation going on you would think of the gm couldn’t handle it she would step in everyone is rude I called corporate they don’t have any control over the hotel really she told me they couldn’t tell her what to do she runs that store so yes I’m ver upset I will be pursuing more action I had to get out of somewhere I been for a months 3000 later it’s unfair Ijs to find somewhere for me n my kids to go because they kicked us out the officers felt so horrible it was nothing anyone could do I even called corporate back and you would think they would try to handle it but clearly not worst experience ever all this suffering over bugs they could have did more from the store to corporate everyone was no help they tell you they gone work it out with there team to better the establishment but that’s a lie the owner don’t say anything this is beyound unacceptable EVEN THE HOUSE KEEPING...

Not knowing we were going to stoo and get a room we tried 2 other places and they were not so appealing. We walking in this extended stay anf fekt at home as soon as we walked in. The property was clean, our room waa spacious and in order. Qur stay was so relaxing that we booked a second night just to hang out and Felica was amazing with top notch customer service. Thanks to the whole staff..... much appreciated,................................. so that was after 2 days. We return a week later to a whole new sceen. We stayed a week and both of us work nights so with an approval from felelicia we pay in the nornings for the previous day. We do thiis all week. Then comes brittany and words can not describe. We were 1 day away from my better halfs company paying for the room for 90 days based on her contract. We have a reservation under titian medical for that day and brittant says ....you have to leave the property immediatly. .....We explain we have an agreement with felicia the hotel gener manager and can we speak to her. No we cant and we have 15 minutes to be gone and brittany states it dosnt matter what felicia says i am the reginal manager and her boss" (turns out brittany just works the front desk) I say "you can get as loud as u want but there is no way we are packed up and gone in 15 minutes. In a lobby full of people this very light skinned lady calls me a f'^#@&ng cracker. Yes you read that right. Then calls the police....they came and we spoke to them for 2 minutes and they left. Little did brittany know that mandy is the go between for her agency and the hotels that incomming travel nurses stay at... since the day of our situation here she has refered a total of 284 qualifying stays at hilton properties in 11 states And more than 100 nights at wyndham locations. You do the math. Worse part is that we had the money in hand to pay the room and never got a chance to. Its amazing how 1 person alone can single handedly destroy your opinion about a business in a...