Verizon — Local services in Indio

WARNING! Buy a phone and get two secret phone numbers assigned to be charged for by the Verizon Corp. CAUTION: THIS IS NOT A CORPORATE STORE! Go to La Quinta store for Verizon Services! The following was posted to this store's contact page.

This store has ripped me off for hundreds of dollars by secretly assigning two phone numbers to my devices, then having the bill sent to an undisclosed email address. By the time I get notified by Verizon of $400 plus dollars are past due I had been turned over to a collection agency. But the ripping off does not stop there! I've been turned over to another collection agency from Go Wireless for another $300 for canceling the fraudulent account started in my name. All this for REPLACING my original phone that was already on another account. Further more my 800+ point credit score is no more you #@$€#@$! Reason I imply the expletive is because I've called the store 3 times to report. Manager will not take the report, or even talk to me. I've retain the statements showing the two phone numbers assigned to the same device. On a second fraudulent account, while the device is working on the original number assigned. This can only happen when people have access to your account. Which means my credit may be ruined before this is over. Copying this so I can send to the PUC, Indio Police Dept., Riverside Sheriff's Dept just to make sure all bases are covered. Will check into a review page for this establishment to and post this complaint there too.

One star issued just to insure this store's actions are in...

0 STARS.... What worthless service they have. Like the phone they gave my dad. From day one, the phone would not make calls or get calls. After mutiple visit with the same problem, phone is still not working. They assure us it will work last time. If not, they would replace it. Today went to give them one last try. They moved some settings yet again, and it work for 10 minutes if that. We got tired of carrying a paperweight. Went back to get a replament. And wouldn't you know it? They dragged this long enough so the warranty would run out after a month of ownership. Even though we where there minutes before, been assured they would make everything right.. save yourself the headache and stress dealing with...

Buyer beware! The staff here will tell you anything and act nice just to get you to buy something you don't need. That includes being told you have a "virus" and need to replace the whole phone! Never mind a simply resetting the phone. I know this advice was complete BS because they then used a transfer app to copy all of the data to a new phone, which is a huge security risk! They’ll also give you several “free” cheaply made accessories that are heavily marked up then discounted. That way, if you ever return the device, you'll have to pay for it all at full price, since "accessory sales are final". Skip this place and go to a LEGITIMATE Verizon store. You will get taken advantage of if...