IHOP — Restaurant in Indio

Horrible experience, but hey, a short stack of pancakes should make up for it. The order was placed the night before, for 8 AM. I arrived at 8, and called to inform them that I was there for a curbside pick up. They replied that the order wasn't ready, and that it would be another "couple" of minutes. I figured it would be another 10 minutes at most, but it took TWENTY-SIX minutes. The excuse was that the order time is an estimate. While I wasn't happy, I understood and was not planning on writing this review...but here I am.

I got home at 8:40 and realized that we were missing a meal. I called them and informed them, and they said they could "credit" me or I could go back to get it. I informed them that I had already waited 26 minutes and asked if there was anything they could offer for the inconvenience. They offered me a stack of pancakes. I told them that I was not interested in pancakes since I would have to waste my time and gas in having to go back. They responded by asking if I'd like a refund for that meal instead...no offer for a gift card or any other way to make it right...aside from a cheap stack of pancakes. Having to eat, I told them I would go back, but they could keep their pancakes.

When I got there, I called to let them know I had arrived, and I was asked if I was planning to go inside. I told them that it was curbside pickup. When they came out, I was given my meal and a "sorry 'bout that."

I finally got back home for breakfast at 9:11 AM to enjoy the birthday meal. To make matters worse, one of the meals (Strawberries and cream crepes) was missing the cream.

Do what you will with this review, but I felt as though they could have done a better job to make things right and convince me to go back. Why do I want a free stack of pancakes when I have already ordered $77 dollars...

This visit was lacking. First off they sat us right next to a sick toddler who was crying, moaning, and coughing and vomiting the whole time, and the parents let him run around the restaurant, touching everything. So we asked to move and they wanted to seat us one seat over, still in close proximity to the extremely sick child. To top it off, these cruel parents still received their food and sat and ate it while their poor child suffered, and other patrons were visibly uncomfortable to the sounds of gurgling and retching. We picked up our stuff and moved to the complete opposite side of the restaurant in which only a flicker of annoyance flashed across the bigger, taller server's face (not even our server, but probably a trainer). Our food, which we could hear the kitchen workers clearly was brought out promptly, but still mysteriously cold. I've had problems at this IHOP before and just chocked it up to new cooks or new staff, but such impartial and non-engaged staff are not inviting. They had 3-4 servers on, one in training, and only 3 tables. They weren't that busy. After today's meal, it was the last straw. I'm tired of being served used or returned food as "freshly made." Give me sausage that was clearly on someone's plate, returned, and then served to me, or stale hashed browns with melted then hardened cheese from sitting in the window and I'm never going to this location again. And to make your patrons suffer through a disgusting environment means you don't give a rip. So, F on food service, and F in customer service. Oh, avoid this place if you want them to lose your transaction then charge you 2 months later without warning. This place is one big hot...

Honestly the server was nice and I can’t complain about their service, the wait times were absurd though I don’t want to be a Karen but I’m extremely unsatisfied with our experience ,for ordering and for our food, we received our food one by one, while one ate the other was already finished eating their meal, it took an initial 25-30 minutes to even get our first plate and one by one they came out 15 minutes each other plate separate and wasn’t a family experience, the food was cold as if it was on the rack just sitting there or if they made the easiest items first and didn’t make the other items till later, as for our experience with the food my mother had stomach issues shortly after eating here and I myself being pregnant am extremely unsatisfied with the fact that I have had stomach issues the last couple days since, considering the upset stomach shortly after eating and following, nothing else being consumed besides the food from here , we’re 100% sure it was the food or how it was handled that made us sick. I give props to the staff for handling a busy morning, I get it I truly do, but being pregnant I don’t appreciate the stomach bug coming with my meal and think the approach for bringing out the plates was a little unprofessional. Having worked in the food industry both as a server and as management It’s known to make sure the food for a table is out all at the same time or at an acceptable approach , I’m not sure if it’s a kitchen issue or a management issue but I find it very unprofessional and...