Stuff Etc — Local services in Iowa City

Many problems. Over the years, I have found 2 items not in notably poor condition to purchase or that were not less expensive if bought new.

I recently tried consigning and one gal said the first load was too young; that their customers are older. We established apparently college students do not shop here. Then, I brought in young professionals' clothing; less than 1 year old, appropriate for age 20-40. (Might I also add perfect condition and high quality brands from Neiman Marcus, Nordstrom, etc). Then a different gal said that their customers are not young professionals, but rather, young college students.

So, what do you sell? You're not looking for good quality or brand, that's certainly been established, and if trendy college-age styles are too young yet young professionals' styles are too old, what do you want? I read the checklist and followed it carefully, however, if your staff does not follow it, it is of no use.

Please educate your sorting staff on high end brands. They were holding a retail $200 designer cardigan and say "no" because they had never heard of the brand.

Lastly, and perhaps worst, they wad up what they don't want and shove it in a trash bag. We bring in our items folded and well cared for and I asked why they were not courteous enough to fold what they don't want and I was told, "they probably didn't think it was worth folding." I walked away with a trash bag of wadded up designer clothes and will...

The stores are well kept, both in Coralville and Iowa City. There is plenty of merchandise at affordable prices. “Consignors” are happy to show up and drop their belongings to get some bucks. The model is working well, but requires improvement, more transparency on what items are deposited, their price, proceeds, etc. The hours are convenient, it seems like they open 7 days a week. Staff is diligent and helpful. The website is good; I checked it and learnt a few things that I didn’t know. IMO they have opportunities to improve communications with consignors, so that they don’t show up with stuff and be rejected because no Sunday or not today because tomorrow is halloween, or we ran out of totes, or on Sunday we only receive furniture, but what is the definition of furniture. It’s frustrating. I’m going to look at FB to see what it looks like. Again, the model needs improvement; take the case of last weekend: a long line of people waiting to drop merchandise in Coralville, then go to Iowa City to hear the excuse "we're not receiving consignments cause we're running a special 50% off" This was on Saturday, then again on Sunday, but this time someone wrote a big sign. This is easy to fix using social media, telling people in FB that this weekend u are not receiving consignments because......

I will never do business with them anymore. The customer service is abysmal. I didn't realize it was so difficult to do a job and follow through with what is said. I went to consign items for the first time, and the clerk who helped me seemed condescending since he had to create my account and told me to await a call to pick up the items they didn't want, but I never got a call. I did get an automated email about what items they took but still no call. I tried to pick up my items yesterday but they got donated. Ironically, I passed a bag in the store with a paper attached that said "We don't donate items anymore" to a request a customer had put on the bag to do so. Anyway, another clerk helped me and practically lectured me on the fact that they donate items after holding them for 24 (up to 48) hours, but when I tried to defend myself and say I was told to await a call, she just say "OK." No apology. I used to work in customer service at Nordstrom so I know what's reasonable and what isn't. Do yourself a favor and go anywhere else or just pay retail where the salespeople will actually treat you with respect. Stuff etc. has lost my brand trust...