Taco Bell — Restaurant in Iowa City

Swore I would never come here again in person after a bad experience once before, but kids get hungry and we needed something close by and immediate. The building is currently under construction, lovely☺️. Gotta freshen up! But what’s the point of making your outside pretty when the inside ( rude customer service) is ugly🫤. Most problems can be avoided with decent communication, so why do they put the people with the most attitude to represent the restaurant at the ordering window? Very little manners, horrible tone, and passive aggressive. Like come on. It’s a very basic concept. We spend money with you in this community for two main reasons 1. Good, affordable food. 2. Good service. If that can’t be done, then wasting money on some paint and decor won’t make a difference. Who even feels comfortable enough to dine here?

Edited post on Saturday, August 23rd: My last post was about a month ago. Renovations appear to be finished. Looks nice and approachable! Ordered in the evening around 6pm. I noticed there were not a lot of cars parked so I hoped they were not understaffed. Line looked long but I didn’t mind, because usually that means food will be fresh and hot as they’re rotating through so fast.

The menu was easy to read though it seemed hard for the cashier to hear me, and I spoke loudly. Cashier was a male, calm demeanor and pleasant enough. No rudeness detected. Sat in line for a good amount of time so I only hoped the food would be hot, fresh, and worth the wait! My order was quick but forgot to ask for sauce and cashier didn’t offer any.

At the window, make cashier did not greet, they appeared stressed. Fine. After I paid, closed the window without communicating wait time estimate which was an extra 5 minutes, which feels very long with 20 cars behind you and waiting on a relatively small order.

I finally received my food, told the cashier to have a nice evening, Silence… so their service has improved somewhat but they have a ways to go with basic manners. Silver lining: there was no profanity or unprofessional conversations going on making it awkward to sit there waiting. Just the sound of hard work and making food.

I ordered food for someone else and 2 new menu items for myself. My food was fresh, hot, flavorful, not too salty, and balanced in ingredients. It seemed to be made correctly and with care, so I was highly satisfied, for the first time in a few years, with Taco Bell. I didn’t finish my meal feeling like I wasted my time and money.

Overall, there is definitely improvement with room to grow. I may even bring the kids inside one day. I just want to see how consistent they are with food and...

Went to drive up about 9:30 PM and it was 10:15 PM before we finally got our food handed through the window. The excuse, "We had a really large inside business but it finally died down." Okay that's good for you but what about your customers who waited outside for 45 minutes while you took care of the inside business??? And then you threw our 6 chicken rolled tacos, double chalupa, taco, bag of chips (?), and 4 containers of sauces in one big bag handed them to us and I still had to ask for napkins!!! After all of this disservice you didn't even think of offering us something for our inconvenience!!! Bad night, bad management or something, but it didn't speak well of a quick (?) food restaurant that had usually been fairly efficient in the past. I say fairly because one time my wife went in to get 12 tacos and they couldn't fill the order because they were out of lettuce!!! That's right, a Mexican restaurant out of lettuce! Obviously this site seems to have its ups and downs. Hopefully we were the unlucky ones who ran into their downs and they weren't numerous. Well when we finally got to eating the food it was good so we'll have to give them thumbs up there. Just remember,...

The worst Taco bell location to ever exist. More than 5 orders messed up and workers don’t pay attention to what they are making or if it matches what is asked for. They stall, play around in the kitchen like immature teenagers talking about anything besides work and make you wait for food thats already been made, ensuring that it gets to you cold. I don’t understand how the staff hasn’t been fired or they haven’t chosen better candidates yet when they’ve even had a full remodel of the store. Crazy that they expect it to be successful with the horrible employees currently running the place.

If it isn’t bad enough and they by chance don’t mess up what you ask for, the food is spitefully made to the point you'll feel sick when you take a single bite and have to throw it away or it will be extremely inadequate, with almost nothing besides a plain tortilla inside it. Its basically constant that they'll just upcharge you for all your extras you paid and asked for and give you none of it. Taco Bell is always great, at OTHER locations. But here specifically? Delivery? Always bad. Ordering in store or for...